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Unfortunately, DJI GO has stopped
981 11 2017-12-7
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LLdjiusers
lvl.1

United States
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First time to try using brand new OSMO and X3 camera.   Not really sure if I've activated it, since the activation process in the video is so poorly (even incorrectly) described.  But when attached to the OSMO wifi, the DJI GO app crashes, with the error "Unfortunately, DJI GO has stopped" - so I'm unsure if it's even possible to activate it.  I'm using CrystalSky, thinking that DJI might support compatibility with its own products.   After 1 day, still not working.....   any way to get help?
  
2017-12-7
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Haydngreeenow
lvl.1
Flight distance : 44318 ft
United Kingdom
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Hi I purchased an Osmo+ yesterday and have activated it. I am constantly having app problems. Using DJIgo with iPhone 7plus and it just keeps crashing. I’ve uninstalled and reinstalled and still happens.
2017-12-7
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mtnlandpix
Captain
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United States
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Haydngreeenow Posted at 2017-12-7 08:03
Hi I purchased an Osmo+ yesterday and have activated it. I am constantly having app problems. Using DJIgo with iPhone 7plus and it just keeps crashing. I’ve uninstalled and reinstalled and still happens.

I see you also have a Spark, I believe.  Are you positive that DJI GO 4 is completely shut down on your phone.  If it is still open it will cause problems with DJI GO.  
2017-12-7
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Haydngreeenow
lvl.1
Flight distance : 44318 ft
United Kingdom
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Hi mtnlandpix Yes the DJI GO 4 is closed down. I have just had 4 attempts to reply via the DJI GO app and it crashed 4 times while typing!
2017-12-7
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LLdjiusers
lvl.1

United States
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DJI Go app only crashes when wifi isconnected to the OSMO, not when connected to the internet.  Just adding more details to help someone at DJI in case they happen to see and respond to this.....
2017-12-7
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Haydngreeenow
lvl.1
Flight distance : 44318 ft
United Kingdom
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Unfortunately the DJI GO app DOES crash when connected to wi- fi. Every time I open the app it just runs for a little while and then stops. Happens when connected to the Osmo as well. Even when I try to review my images or the few successful videos it crashes
2017-12-7
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Haydngreeenow
lvl.1
Flight distance : 44318 ft
United Kingdom
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Sorry LLdjiusers didn’t intend this to get mixed with your original thread. Sorry about that.
2017-12-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Haydngreeenow Posted at 2017-12-7 08:03
Hi I purchased an Osmo+ yesterday and have activated it. I am constantly having app problems. Using DJIgo with iPhone 7plus and it just keeps crashing. I’ve uninstalled and reinstalled and still happens.

Hi there, the crash is due to the iOS, it should be resolved with the iOS 11.2, please kindly update your mobile device to iOS 11.2 and then remove the app and install it again.
Please note to do a backup like syncing the flight record and saving the pics and videos before your re-installation.
We apologize for the inconvenience caused.
2017-12-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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LLdjiusers Posted at 2017-12-7 12:43
DJI Go app only crashes when wifi isconnected to the OSMO, not when connected to the internet.  Just adding more details to help someone at DJI in case they happen to see and respond to this.....

LLdjiusers, sorry to read on your experience with our products.
May I have the model of mobile device you are using and its system version?
Will the CrystalSky also crash when you connect to Osmo WIFI? May I have its firmware and DJI Go APP version?
2017-12-7
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LLdjiusers
lvl.1

United States
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DJI Mindy Posted at 2017-12-7 23:10
LLdjiusers, sorry to read on your experience with our products.
May I have the model of mobile device you are using and its system version?
Will the CrystalSky also crash when you connect to Osmo WIFI? May I have its firmware and DJI Go APP version?

Mobile device is CrystalSky Monitor - 5.5"
System Version is 2.2.5.0
DJI Go App: 3.1.5(43)
Osmo Firmware: Unsure: V1.2.10.60(?). since when connect to DJI I'm prompted to update to v1.11.2.70

I purchased CrystalSky to try to take advantage of the "local data mode", described in the following:
https://www.theverge.com/2017/10 ... nes-local-data-mode
  However, if this doesn't work soon, I'll be forced to move to an iOS device and return the CrystalSky.
Thanks.
2017-12-8
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LLdjiusers
lvl.1

United States
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DJI Mindy Posted at 2017-12-7 23:10
LLdjiusers, sorry to read on your experience with our products.
May I have the model of mobile device you are using and its system version?
Will the CrystalSky also crash when you connect to Osmo WIFI? May I have its firmware and DJI Go APP version?

Just to reply to all your questions and to clarify, the DJI Go app *only* crashes when connected to the OSMO, not when connected to the internet.  
2017-12-8
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Yusuf
lvl.2

Iraq
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Full Name: yusuf riyadh shaker
Email address: Yusufalbaghdady93@gmail.com
Phone Number:9647714490779
Full Address: Baghdad - Madaen - near the school Zubair
Product: OSMO +
Fault Description: Click here to re-energize the dome, green light and the sound of a peephole
Date of Purchase: 7-1-2017
Dealer: Professional Photography Equipment

Hello
I'm Yusuf from Iraq - a cameraman
Use your products, including osmo +
But yesterday I worked automatic calibration and appeared to take the directions left and right and up and down and followed all the instructions on the sheep, including the position of the device vertical position and the surface of the straight and did not turn it off until completion - after the completion of the device work restart and surprised the emergence of a message on the screen in the mobile app Click here To activate the camera and turn off the camera did not appear filming with the presence of the sound of Bim intermittent and green light intermittent when the pressure and stop the work of the stick
Directions and conversion button for Salafi When the message is pressed, the head starts rotating and the standby mode returns as it was ..

I ask you to help me and identify the defect or action required - and today I searched for a maintenance center for your products in Iraq, specifically Baghdad, and I did not find - I hope you help me because I bought it two days ago

I will send you a picture of the message appearing on the screen from within the application with the video files of the two uploaded on YouTube and I will put links here ..







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2018-1-9
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