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X7 and Follow Focus
988 8 2017-12-7
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fans5b81edbf
Second Officer
Flight distance : 4814482 ft
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United Kingdom
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Can anyone confirm if the DJI Follow Focus unit works with the X7 camera?

Thanks
2017-12-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi, Sir, the answer is yes, Follow Focus is compatible with X7.
2017-12-8
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Papaxiclas
lvl.4
Flight distance : 5455981 ft
Portugal
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DJI Mindy Posted at 2017-12-8 01:07
Hi, Sir, the answer is yes, Follow Focus is compatible with X7.

That is not correct...
Check this threads before buying:
https://forum.dji.com/thread-124685-1-1.html
https://forum.dji.com/thread-137839-1-1.html
2018-4-23
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DJI Mindy
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Flight distance : 7 ft
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Papaxiclas Posted at 2018-4-23 12:01
That is not correct...
Check this threads before buying:
https://forum.dji.com/thread-124685-1-1.html

Papaxiclas, I mean X7 can work with Focus but it seems there are rare issues according to other users' feedback, we will release the new firmware of Focus soon to optimize it.
2018-4-24
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Papaxiclas
lvl.4
Flight distance : 5455981 ft
Portugal
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DJI Mindy Posted at 2018-4-24 04:44
Papaxiclas, I mean X7 can work with Focus but it seems there are rare issues according to other users' feedback, we will release the new firmware of Focus soon to optimize it.

NO sorry...
I have to disagree with that...
A product that does work some times is a product that doesn't work!
The issues are not rare, are a standard.
8 on 8 friends with the same setup have the same behavior.
The firmware is promised from January and until now nothing.
With the X7 and 16mm is unusable, with the 24 it is manageable, with 35 is not yet working 100% and it works correctly only with the 50mm.
Also on one of your I2 promotion videos the DJI Focus is been used/demonstrated has working wirelessly with the I2 and that is also not correct and misleading.
So, the DJI Focus is simply not compatible with the I2 and X7 and the advertising mentions functionality that don't exists.
I am wrong?!
Can you give me a exact date when the corrective firmware will be release?
Because of the promises made 4 months ago I am now unable to return this product or to use it has advertised....  
2018-4-25
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DJI Mindy
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Flight distance : 7 ft
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Papaxiclas Posted at 2018-4-25 12:34
NO sorry...
I have to disagree with that...
A product that does work some times is a product that doesn't work!

Papaxiclas, I understand your frustration, I have also confirmed with our engineers about the release date, what I got is the firmware is still testing, we will release it once it is ready, sorry that I do not have an estimated date, please wait patiently, thank you.
2018-4-27
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ICarrascosa
lvl.3
Flight distance : 3356 ft
Spain
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Papaxiclas Posted at 2018-4-25 12:34
NO sorry...
I have to disagree with that...
A product that does work some times is a product that doesn't work!

I think the same, it can not be that a professional device of this amount causes these problems.

It is like the DSLR cameras, in the professional the repairs, updates are imminent, because they are for professional use mainly and therefore its use is necessary 100% daily.
2018-5-9
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ahojman
lvl.3
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Argentina
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Any update DJI?
2018-6-8
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fans95fa7130
lvl.1
United States
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Still have zero ability with Inspire 2 + X7 and any of the lenses to control via the DJI Focus Unit. What is going on? Can DJI please explain?
6-27 11:58
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