MFPullen
 Second Officer
Flight distance : 6257444 ft
United States
Offline
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Yes sir it is very frustrating. Especially because I have had such positive experiences up to this point. I originally sent my Mavic in about 3 weeks ago due to a small crash. I used my first Care Refresh (express) and I was sent a new (refurbished?) Mavic ( Case # CAS-1253041-L1n0Z0). Upon receiving this drone, I made a physical inspection of the drone. I found the arm extension felt soft and not as snappy as my prior Mavic. Also, when installing the props they too felt 'different' than what I knew to be on my prior drone. With my prior drone I have flown it over 150 times and have approx 50 hours, so I have some experience with the Mavic.
I then took the new Mavic out for a quick test flight. I sent the drone up 10 meters and let it hover. After about 50 seconds it went into a spin and crashed. I was not inputting any actions at the time of the crash.
I contacted DJI support immediately and told them of my experience. The person helping me said he would get a new drone out to me - express. I told him this was a defect and not a DJI care issue. He would not say it would be warranty and said there would be a charge for the express. I turned down this service and entered my own repair/service order CAS-1287772-G9W2V4. At no time did any support person offer me service other than DJI Care service even though this issue was not my fault.
I have been a loyal customer with DJI. I have purchased 4 drones (Phantom3, Phantom 4, Mavic, Spark) in the past. I purchased the DJI care for the Mavic. When i originally sent in the Mavic for the express service, the damage was MY fault. I accept that and pid. But this latest issue issue to a DJI manufacturing defect. I should be supplied with a replacement without having to pay more for a Mavic I rightly deserve.
One last thing. The Mavic I was sent from my DJI Care was refurbished and 3 months older than my Mavic (manufactured 12/2016.) I would appreciate it if you are going to send me a replacement that it be as new or newer than my original Mavic. That is only fair.
i have boxed up my crashed Mavic and controller and sent it back as I was requested to do when I put in my service request. I hope to hear something positive about my Mavic within 7-10 days (CAS-1287772-G9W2V4)
Thank you
Mickey Pullen |
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