So I recently went to use my 7 month old Osmo+ for the first time in a few weeks, when I noticed a black smudge/defect on top right corner. It is apparent during both video/photo and worsens (darkens) when zoomed in. At first I thought that this was due to dust of some other gunk stuck to my stock UV filter or directly on the camera glass so I thoroughly cleaned both. Upon retesting the smudge was still there. I messaged support and filed for a repair and mailed it in on Friday (12/8.) I really hope I’m not charged for this and wish I realized shipping to them was via slow UPS ground, I would have gladly paid for priority USPS. I suspect it maybe a defective sensor or possibly a dust inside the enclosed gimbal head in front of the sensor.
Has anyone ever experienced anything like this before?
In this photo you can clearly see the smudge/mark on the top right. This photo was taken at 77mm full zoom.
This is a video showing the smudge and how it intensifies during zoom.
Here are two photos of the gimbal camera without the UV Filter to show its condition and clean glass.
Does anyone have any idea how long it’ll take to get back to me? My only worry I won’t get it back in time as I’ll be traveling to backpack throughout the Philippines and Japan for a month on January 8th. I was really excited to finally have a solid use for my Osmo+ and capture my adventures.
Thanks Case Number: CAS-1287113-R3S1F5
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