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I feel as I have been taken for a ride *Feb 14th UPDATE*
1226 13 2017-12-10
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Nick Gregory
Second Officer
Flight distance : 174 ft

United Kingdom
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Please, before you say... "Should’ve sent it to DJI Holland"

Time wasn’t on my side for that, I needed to know where it was, and who was going to be working on it.

I initially broke the receiver wire trying to fix the landing gear hatch back after a fall from my bench.
After reading a comment on here that it should be ok to fly, I took it on a test flight.
Everything appeared to be working perfectly, all controls, all of the camera and the gimbal movements.
After taking my kit to the the repairers in person (40 mile drive) They sent a quote over.
They tried to charge me for a new battery on the quote saying that it was damaged, they thought it was the battery in the drone after the fall but it wasn’t. I told them this and after a short pause, they said that it was too loose in the battery tray.
I had my suspicions then, I told them that I have the battery that was in the drone here with me, I have two batteries, please explain yourself??

I agreed to a new bottom shell and new landing gear. Total repair bill; £198
After a week they sent an email stating that the camera gimbal was juddering on the horizontal and it would need a new one. I told them that it was fine when I did a test flight, the footage that I captured appeared to be fine too.
Anyway, After some thought, I told them to replace it for a new one at a cost of £345. They gave me 3 options, no action at no cost, fit a 2nd hand gimbal at £240 or the latter at £345.I really didn’t know what to do? Kick up a fuss and accuse them of ripping me off. The kit is with them, I wanted it back ASAP. I really don’t know why I agreed to the new gimbal, I guess         I JUST WANTED MY P4 back in perfect condition.
As I say, I took the drone to them in person, in the original packaging it was delivered in at new, the case in the box and in a box.
I made it very clear that I wanted all of the damaged parts back and if I decided to have it sent back by currier, to make sure that it was sent in all of the original packaging.
It came back in a strange box and without the two original boxes and without the old landing gear and lower shell.
Terrible service I thought. I won’t name them at this point as I need you guys to tell me if the so call damaged gimbal can be checked to see if oil the original part and find out if it is indeed damaged, also if it is repairable if it turns out to be damaged.
...................................
Update 14th Feb 2018
...................................

The camera was sent to Hungary and installed succesfully and no problems were reported.

The company which I used are; Drone Worx in Wolverhampton.
https://www.thedroneworx.co.uk


2017-12-10
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josh crow
lvl.2
United Kingdom
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i would name them
then others can avoid getting ripped off
this kind of thing needs stopping
feel for you mate as thats a lot of money to pay out just before christmas
2017-12-11
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Since the explosion of drone popularity, many so called repair businesses have popped up.  Everyone should be wary of this and do the research before using just any place for repair.
Good idea to make sure they are DJI authorized.
2017-12-11
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Nick Gregory
Second Officer
Flight distance : 174 ft

United Kingdom
Offline

I will be sending the drone to DJI to get their assessment of it.
If I can prove that the camera didn't suffer damage, and it is the original one, I will expose them.
The drone is suffering from connection issues, it wobbles on landing and it goes out of range at 400 metres.
None of this happened before I sent it off to have the landing gear repaired.
2017-12-13
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Good grief, what a ripoff negotiation. Thanks for the heads up, that's wonderful.

Ah, but who are we to avoid doing business with?

Hopefully, going forward, your troubles will be very few... ;-)


RedHotPoker
2017-12-13
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Nick Gregory
Second Officer
Flight distance : 174 ft

United Kingdom
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RedHotPoker Posted at 2017-12-13 22:54
Good grief, what a ripoff negotiation. Thanks for the heads up, that's wonderful.

Ah, but who are we to avoid doing business with?

I won't make any accusations at this time, I will wait until I have had DJI go over it. I'm quite prepared to send it to DJI and not their repair centre in Holland.
The company I dealt with do have good credentials, they say they deal with several broadcasting companies, including the BBC.

2017-12-13
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Nick Gregory Posted at 2017-12-13 23:29
I won't make any accusations at this time, I will wait until I have had DJI go over it. I'm quite prepared to send it to DJI and not their repair centre in Holland.
The company I dealt with do have good credentials, they say they deal with several broadcasting companies, including the BBC.

Ok, but I wouldn't leave it too long. Get some confirmation and send it to DJI for repair.


RedHotPoker
2017-12-13
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josh crow
lvl.2
United Kingdom
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small claims court
then the sheriffs
name the scum bags so no one els get taken for a ride mate
2017-12-14
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Nick Gregory
Second Officer
Flight distance : 174 ft

United Kingdom
Offline

josh crow Posted at 2017-12-14 09:35
small claims court
then the sheriffs
name the scum bags so no one els get taken for a ride mate

Hang on a mo, Josh. I have to go to some great lengths, time and expense to prove my suspicions.
I don't want egg on my face and won't expose their name until I have whatever proof to do so.
Believe me, If my suspicions prove correct, I will expose them good and proper.
Also, if I am wrong, I will let you know that too.
2017-12-14
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Jase’s toy Time
lvl.1

United States
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I just recently went to purchase a drone DJI took my money but no drone I will be taking them to court
2018-2-23
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Geebax
Captain
Australia
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Jase’s toy Time Posted at 2018-2-23 20:43
I just recently went to purchase a drone DJI took my money but no drone I will be taking them to court

Where did you buy it from?
2018-2-23
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AlanHd
Captain
Flight distance : 767762 ft
United Kingdom
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Jase’s toy Time Posted at 2018-2-23 20:43
I just recently went to purchase a drone DJI took my money but no drone I will be taking them to court

Yeah a bit more info,wouldn’t go amiss. Also you might be better starting your own thread on the matter.
2018-2-24
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Archangel3356
Second Officer
Flight distance : 4655896 ft
United States
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DJI took your money and didn’t give you the Quad ?  Are you sure DJI had anything to do with that deal? Sorry but I find it extremely hard to believe DJI would do such a thing. Please explain.
2018-2-24
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Aardvark
Captain
Flight distance : 384432 ft
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United Kingdom
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Jase’s toy Time Posted at 2018-2-23 20:43
I just recently went to purchase a drone DJI took my money but no drone I will be taking them to court

Which court ?
2018-2-24
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