Android App V1.09 crashes when Motors switched on
2958 34 2015-4-15
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StefT
lvl.1

Germany
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Hello everyone,

With the new Firmware everything was alright with Android App Version 1.07.

I just tried out Verson 1.09 and as soon I start the motors of my Inspire the App chrashes. Doesnt matter if per Remote or per Auto-Take off Button on the Screen.

I have a Samsung Galaxy S6.

I have tried to delete cache of the app and de- and reinstalled it a couple of times.
Can anybody tell me how to geht back to Version 1.07? The APK Download on the DJI Site is already V1.09 and shows the same problem as the Version from Playstore.

Please fix soon, I am not the only one with this problem!

Thank you,
Stefan
2015-4-15
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panox
lvl.3
Flight distance : 568819 ft
Germany
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I have made the same experience. Samsung Tablet Galaxy SM-T705. DJI App was haltet when I startet the motors.

Please fix this!
2015-4-15
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stavros833
lvl.2

United States
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same issue here
2015-4-15
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bornish
lvl.3
Flight distance : 91447 ft
United Arab Emirates
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Unfortunately I couldn't find the 1.0.7, but I did find version 1.0.6 if you wish to downgrade to it until this issue gets fixed. Below is the link:
http://dl.dropboxusercontent.com ... DJI-Pilot-1.0.6.apk
2015-4-15
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Aussie Pete
lvl.1

Australia
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DJI support have just replied to this problem and have said they are fixing it asap.
2015-4-15
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Andy C
lvl.1

United Kingdom
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If it's not one thing, it's another right now! All I seem to do is apply update after update these days!

Applied the latest firmware update to both controller, Inspire and all four batteries that I currently have without issue yesterday. Checked it through with the Pilot App via my Nvidia Shield which is still at .07 and seemed fine.

Now that there seems to be an issue with the latest version of the app, I'll have to remind myself not to connect the tablet to the internet and update it until DJI applies yet another fix.  You'd think that testing would be 100% carried out before rolling out these updates!
2015-4-15
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bujao10
lvl.1

Brazil
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Same here
2015-4-15
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risto.o.leskine
New

Finland
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This is really scary...I wonder how they do testing...I have asusnote pad 7 with android 4.4.2 and te app crashes every time I try to launch it.  1.0.7 running ok.
2015-4-15
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aknauer
lvl.2
Flight distance : 793041 ft
New Zealand
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1.0.9 crashing my two devices.
Samsung Galaxy Note 3 with 4.4.2 Android (DJI recommended device!!!)
Samsung Tap Pro 10.1 with 4.4.2 Android

Both work perfectly well with 1.0.7

I'm concerned what other bugs we will discover over the next few days with the firmware. I wish we could also roll back on the updates.

All that after the Beta-Test in the field ???
2015-4-16
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roland.eiselt
lvl.1
Flight distance : 37198 ft
Germany
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I did the FW update and it runs o.k. Normally I use a SAMSUNG GALAXY TAB S 8.4 and I started with App V. 1.0.7 : no problems. When I read here the problems with App V.1.0.9 I installed this Version on my GALAXY S5 with And Version 5.0. With this config I had also the problem when starting the motors: "DJI APP STOPPED". Now I started the app three times and with the third start I could start the motors and the app was running stable! I tested only without props.
For the next time I will not update the App on my TAB S...
2015-4-16
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markjacobs.talk
lvl.4
Flight distance : 120784 ft
United Kingdom
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aknauer@xtra.co Posted at 2015-4-16 17:28
1.0.9 crashing my two devices.
Samsung Galaxy Note 3 with 4.4.2 Android (DJI recommended device!!!) ...

This is NOT firmware related but an app bug.

What perplexes me is, it is SO apparent and reproducible why on earth it wasn't spotted very early on !!!!   
2015-4-16
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markjacobs.talk
lvl.4
Flight distance : 120784 ft
United Kingdom
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Aussie Pete Posted at 2015-4-16 13:55
DJI support have just replied to this problem and have said they are fixing it asap.

Thanks for this.... so they HAVE admitted there is a problem that will be addressed?
2015-4-16
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DJI-Autumn
Second Officer

Hong Kong
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And guys, it would appreciate if you provide the log file (in the folder Phone\DJI\dji.pilot\LOG, named"crash") if you have any crash issue using android device after upgrade.
2015-4-16
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markjacobs.talk
lvl.4
Flight distance : 120784 ft
United Kingdom
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DJI-Autumn Posted at 2015-4-16 18:16
And guys, it would appreciate if you provide the log file (in the folder Phone\DJI\dji.pilot\LOG, na ...

Hi Autumn - I have four crash reports, please provide an address where I can send them.

Thanks  
2015-4-16
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DJI-Autumn
Second Officer

Hong Kong
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markjacobs.talk Posted at 2015-4-16 18:28
Hi Autumn - I have four crash reports, please provide an address where I can send them.

Thanks   ...

Autumn.a@dji.com Ths Mark
And could you pls also inform me about when the crash happened? When motors switched on?
2015-4-16
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markjacobs.talk
lvl.4
Flight distance : 120784 ft
United Kingdom
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DJI-Autumn Posted at 2015-4-16 18:29
Autumn.a@dji.com Ths Mark
And could you pls also inform me about when the crash happened? When moto ...

Thanks Autumn,

email sent with reports.

Crash ONLY occurs on motor start-up when you initiate CSC command.
2015-4-16
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MJDMike
lvl.3

United States
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Update went OK.

Android app crashes when I try to go to "Camera" or "Map" with the motors ON.  It doesn't matter if the app or motors are started first.

Even if I restart the app, it crashes.

Anybody find a way to keep the app running to be able to fly for now?
2015-4-16
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roland.eiselt
lvl.1
Flight distance : 37198 ft
Germany
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MJDMike Posted at 2015-4-16 19:12
Update went OK.

Android app crashes when I try to go to "Camera" or "Map" with the motors ON.  It d ...

Did you try to start the App immediately new when she stopps. In my case after three times new starting the app it works. (Android V 5.0 on Galaxy S5)
2015-4-16
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MJDMike
lvl.3

United States
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roland.eiselt@t Posted at 2015-4-16 19:16
Did you try to start the App immediately new when she stopps. In my case after three times new sta ...

Thanks, but I tried that as well.

I did manage to get it to stay on once, but each successive try it crashed again.  I couldn't find a combination of steps to keep it running.

I'll keep trying though, so thanks for the tip.
Galaxy 5S.
2015-4-16
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bujao10
lvl.1

Brazil
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I cannot believe that I paid $3000 for this....

It crashes right on the motos starts. My device is Note 3 and Nvidia Shield.

Now, what should I do? Make a public video on YT of me running over of this with my pickup truck or be F "Patience" with "great" developers team?
Thank you DJI for take care only of the IOS users...



2015-4-16
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MJDMike
lvl.3

United States
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bujao10@hotmail Posted at 2015-4-16 20:23
I cannot believe that I paid $3000 for this....

It crashes right on the motos starts. My device is  ...

Pretty ridiculous, isn't it?

I understand software bugs, and I know that sometimes updates can introduce new issues, even app crashes.

But how could one as serious as an app crash on a motor start get by the DEV team and Beta testers?

Maybe it's limited to certain devices or device settings?

Oh, well, I know they WILL get it fixed, hopefully soon.

-Mike
2015-4-16
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kirillnet06
lvl.1

Russia
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',,,,,,,,,,,,,,,,,,,,
2015-4-16
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kirillnet06
lvl.1

Russia
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If anyone should here dji pilot 1.0.7 which works well on the new firmware inspire 1. Greetings from Russia.
https://yadi.sk/d/3GOo4VJZg3Dzq
2015-4-16
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bujao10
lvl.1

Brazil
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kirillnet06@yan Posted at 2015-4-16 20:57
If anyone should here dji pilot 1.0.7 which works well on the new firmware inspire 1. Greetings from ...

Thanks Kirll
2015-4-16
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StefT
lvl.1

Germany
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You know what is really strange?

It works now on my Samsung Galaxy S6 - and I don´t know why.

I installed and deinstalled the 1.09 APP several times, cleared the catch of the App and restarted my phone.

Out of sudden, it worked and the failure is not coming back.

I suggest until the next version is introduced, just try the same...
2015-4-16
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stavros833
lvl.2

United States
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1.0.10 up on the DJI site hope it works
2015-4-16
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markjacobs.talk
lvl.4
Flight distance : 120784 ft
United Kingdom
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stavros833 Posted at 2015-4-17 00:46
1.0.10 up on the DJI site hope it works

It Does! - Good job DJI.  Thanks for the quick fix.
2015-4-16
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Kilograph
New

United States
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CONFIRMED! 1.0.10 fixes crash when motors are on.! That was fast. Let's not have this happen again!
2015-4-16
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DJI-Autumn
Second Officer

Hong Kong
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We release the v1.0.10 app to address some crash bugs.
Pls upgrade your app and test it.

If there is any problem unsolved, pls kindly let me know.
2015-4-16
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Tahoe_Ed
Second Officer
Flight distance : 2605 ft
  • >>>
United States
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Autumn is correct the new version to the Android is now available .  Thank you all for reporting this.  It seems to be device specific.  I had no issues on my S4 phone but that does not mean that it does not happen.  Please let us know your experience once you upload the App.
2015-4-16
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Aussie Pete
lvl.1

Australia
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Just updated the pilot app to new V 1.0.10 on my Samsung TabS....app no longer crashes...everything looks good ...so far....OK
Wont know any more until rain stops.
Quick work DJI....thanks.
Happy days...
                                       ...Pete
2015-4-16
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bujao10
lvl.1

Brazil
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So guys then test you gimbal wheel cause after 1.0.10 its not working as it should.
Just test it in 100% 50% and 30% rolling the wheel to it max Up and down.
I have one device with old app and other with the 1.0.10. The old one works fine.
2015-4-16
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StefT
lvl.1

Germany
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What´s the matter with the Gimbal wheel? What doesn´t work anymore?
2015-4-17
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bujao10
lvl.1

Brazil
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StefT Posted at 2015-4-17 17:45
What´s the matter with the Gimbal wheel? What doesn´t work anymore?

The speed of Up and Down the Gimbal is not the same in certain %. In 100% if you bring the gimbal down right after it reach its limits it will automatically Up back.

In 40% if you roll the wheel to its max the gimbal will not move, You must roll back the wheel half way to make the gimbal move again.

In less than 40% the gimbal will not movee at all!!!! hahahahah
This happens only with the new App 1.0.10.  The oold one 1.0.7 works fine.

So DEVs please check this issue and remember its not a $50.00 Aliexpress drone.
2015-4-17
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Airosa
lvl.4
Flight distance : 501250 ft
Macao
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DJI website download link for the Adnroid App it's 1.0.1 as for today?!
Where's 1.0.7???
2015-4-26
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