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Phantom 3 SE Constantly SIGNAL LOST Advice ( Solved with FCC)
5793 38 2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
Spain
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With actual Dji go Version : 3.1.23 I was flying my Phantom 3 SE .. i lost signal at 400 meters  and the warnings were constant ...    height ... I could not reach more  than 50/60 meters  , Inmediatly  return to home advice.

I tried with several devices , same problem , I roll back to version 3.1.11 and it is more stable in 3 devices tested ....




I was flying in a place without interference, in the open field
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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maybe i should roll back FW or get Beta  ??? ..i dont know what to do , but i buy my device for graphic documentation work ... not to be having constant problems
2017-12-12
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Spacer2711
Second Officer
Flight distance : 521919 ft
Netherlands
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Can you indicate which firmware version you are using? And how long have you had this problem? Moreover, it is interesting whether it takes place at different locations.
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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Spacer2711 Posted at 2017-12-12 00:51
Can you indicate which firmware version you are using? And how long have you had this problem? Moreover, it is interesting whether it takes place at different locations.

i use the Last firmware version 1.5.40 for Phantom 3 SE
2017-12-12
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DJI Susan
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Hey there, if I understand your post correctly, the maximum distance is 400m and the altitude is 50-60m during the test, right? Could you post a screenshot when the message pops up?
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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Yes correct ... but i have not screen shots , sorry
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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anyway, you know that it's not just my problem, it's a common problem already debated too many times ....

in my humble opinion all the tests are already done .. by the true testers ... the users
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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I ll test the last APP  version 3.1.23 In a WOXTER  sx 220 octacore 16GB  ... This tab runs ok with old versions 3.1.8
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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version 3.1.23 ...  it does not even open the application ... so it must be a problem with the app    
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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rolling  back version again to 3.1.8 ....sad
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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fact : The las app 3.1.23 dont works properly... there is a constant struggle between the new FW and the application.... testing said it all
2017-12-12
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Nebuchadnezzar
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i ll be patient ,, but i dont like waste my battery testing devices ..... 29 times charged .... 19 real flights only .....
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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Hope a new version be released .. at leat to solve in part the problems ...
2017-12-12
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
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2017-12-13
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timeonthewater
lvl.2
Flight distance : 26158 ft
Canada
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I have a similar problem. I get  Transition Signal Weak error ever since I upgrade to firmware 1.11.20. Now it won't work on any Samsung devices that I have. (4) There is also no camera view and in spite of upgrading and confirming the upgrade, I also get a Firmware Upgrade Required error.  The doesn't seem to be any way to go back to earlier versions of the firmware. All my devices worked perfect 3 versions ago.
2017-12-13
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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Sorry - but I think the vast majority of distance complaints are easily explainable but most of the time we don't have any evidence.  In the case above, there is clear evidence.  I think the problem is the vertical concrete block which is sitting on a horizontal concrete patio, so that much of the signal is bouncing back into the transmitter.  So obviously, range will be extremely limited.  

I suspect that most of the time we get range complaints, it's due to bad aiming of the controller or terrain/environmental issues.  

The Phantom SE controller must be angled up so that the front of it is pointing above the horizon so that the two hidden antennas inside the controller are being aimed correctly.  And the terrain in front of the controller should be either flat or angled downward - and preferably it would be soft ground, not concrete or asphalt.  

2017-12-13
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djiuser_jBkJqIm
lvl.1
Flight distance : 5512 ft
Russia
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The area may have some value....but I ran it in the field and in mountains, and in lesbi in the city, the same problems, earlier SE Phantom was flying at 2000 - 3000 meters, after upgrading the firmware, distance maximum 300 meters, the constant interruptions of the video signal. This happens at all.. This is not a private problem and the common...Why DJI doesn't want to recognize the mass character of the problem and solves it, I do not understand.
2017-12-13
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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If you were running 3000 meters in Europe with the SE, that would indicate that the mode was FCC because FCC mode is max 4000 meters and CE mode is max 500 meters.  

Yes, it sounds like the FW caused the problem, but it also may be that DJI deliberately included this "fix" in the new FW.  

What I don't understand is why the stock CE mode range as listed in the DJI site is only 500 meters while the FCC mode range is 4000 meters.  It seems to me, CE mode should be in the 2000 meter range.  It's a puzzle.  
2017-12-13
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kvazar2014
lvl.2
Flight distance : 654160 ft
Russia
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It's silly to sell a drone flying for 4 km and then cut it to 50 meters
2017-12-13
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kvazar2014
lvl.2
Flight distance : 654160 ft
Russia
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my video
2017-12-13
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kvazar2014
lvl.2
Flight distance : 654160 ft
Russia
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Pay attention to lags
2017-12-13
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Lovejoy
lvl.1
Flight distance : 5512 ft
Russia
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Such a problem as in the video at all, DJI is touting drone with a range of 4 kilometers, and get 200 - 300 metres high, with the permanent loss of video. The weekend will also shoot a similar video.
2017-12-13
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Walk The Dog
lvl.2
Flight distance : 111955 ft
Canada
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I have flown a 3SE almost 2km, I have also flown a 3SE less than 150m in a different area and lost signal.  Particularly with the 3SE the environment you're using it will impact range.

Im in the same camp as Mark and his above comments.
2017-12-13
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djiuser_cBU7CfO
lvl.1

Hungary
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I also have the trouble to get the signal around 100 meters and become uncontrollable on the drone! It's not the problem that he does not keep the CE or FCC rules, but he does not even fly 500 meters away because he misses the signal!


2017-12-13
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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Once again, this is pilot error.  You can't send your AC directly overhead and expect your signal to stay connected.  



Unfortnately the above video doesn't apply very well to the SE because the important antennas are hidden inside the controller and are in a fixed position pointing straight ahead.  But it should give you a general idea.  The stick antenna on the SE antenna is not so important but if you bend it 90 degrees and keep it there, as shown in the video at 1:22, you may find it easier to aim the controller correctly.  Concentrate on the hidden patch antennas inside the controller and point the front of the controller at the AC.  The AC should be flown in some direction towards the horizon.  You cannot fly the AC straight up because you will lose connection.  
2017-12-13
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DJI Susan
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Nebuchadnezzar Posted at 2017-12-12 01:51
Yes correct ... but i have not screen shots , sorry

Sir, please click the Reply button under my message so that I can get the reminder timely. Thanks! Also, the screen recording is helpful to verify the issue, we will appreciate if you can offer at your earliest convenience.
2017-12-16
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alphasiera
New
Russia
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I have the same problem. There is no any problem before firmware update. After reaching 50-60 m signal always lost.
2017-12-17
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D.C.
lvl.1
Flight distance : 2986 ft
Czechia
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Hello DJI,
I would like to advise on the complaint or return your product, because after updating
to use it as it was advertised.
The use is now directly dangerous, the signal does not reach or half of the range you specify
and is constantly disconnecting.
As a matter of fact, I find that the problem is global and you do not correct it, i ask how to proceed.
thanks...

(sorry, google transl.)
2017-12-17
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djiuser_csRHTzn
lvl.1
Flight distance : 5223 ft
Netherlands
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I have enormous problems with the phantom 3se I always have a connection lost when i fly a few meters.
I have almost lost it. I have sent an email to DJI but only get back that I have to do a reconnection. I have sent an email to DJI but only get back that I have to do a reconnection.
Many people have already reported this problem in the Netherlands. is this going to be resolved?
2018-1-11
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Nebuchadnezzar
Captain
Flight distance : 2373143 ft
Spain
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hope DJI solve it soon .....
2018-1-11
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bloque
lvl.1
Spain
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From spain the same problem i don,t know whay i did not chosse Xiomin inted of dji
2018-1-11
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Nebicaneser
Captain
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djiuser_1CKNcdE Posted at 2018-1-12 09:36
no one will resolve anything, DJI coughing on people

Phantom 3 SE+  FW 1.5.40 + dJI GO 3.1.23 = tHE POWER OF YOUR AIRCRAFT IS LIMITED

DJI POLICY : sOLVE YOUR PROBLEM YOURSELF

I already did  ..... forcing FCC mode in my region goodbye fuc...g restriccions
2018-1-14
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bloque
lvl.1
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Nebicaneser Posted at 2018-1-14 02:22
Phantom 3 SE+  FW 1.5.40 + dJI GO 3.1.23 = tHE POWER OF YOUR AIRCRAFT IS LIMITED

DJI POLICY : sOLVE YOUR PROBLEM YOURSELF

hy my friend, i have the same problem, can you tell us how can we get to put in mode fcc?

thanks in advance
2018-1-14
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GDMills
First Officer
Flight distance : 173835 ft
United Kingdom
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I am returning my brand new P3SE for a refund due to erratic behaviour with lost connection between rc and drone.

I have tried everything DJI has suggested including two different mobile devices, change of location, various calibrations etc. to no avail.

My last flight, on. Friday, in wide open farm land with zero obstructions and zero interference I managed to get reasonable performance (I thought).

I sent the drone out to 1006ft at about 200ft altitude.  Video started to glitch a little and I could barely see the aircraft so, not wanting to push my luck or break the uk drone code I started flying the aircraft back to me.

All was good, I got to around 175ft range at 125ft altitude and started to take some video looking around in the hover planning to land at around 30% (I’m a new owner so take every opportunity to practice)..

Without warning, rc lost connection with the drone despite being pretty close and it moved a little closer to home point and then started autolanding.  I had zero control, no over ride, no video I simply had to stand and watch the drone land (into an open field thankfully).

DJI have viewed the logs and say I should return it to the store for a refund which I will do.

I have purchased a P3P (lightly used, in great condition) to replace it....

2018-1-14
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Peterx
Captain
Flight distance : 1457871 ft
Germany
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bloque Posted at 2018-1-14 08:54
hy my friend, i have the same problem, can you tell us how can we get to put in mode fcc?

thanks in advance

...with fake GPS via accu weather,if i remember it right.
2018-1-15
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Nebicaneser
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Peterx Posted at 2018-1-15 01:57
...with fake GPS via accu weather,if i remember it right.

i dont use acuweather ... , it was a proof of a set  location my friend


i explain the method here :

PHANTOM 3 SE LOSE SIGNAL !  1.5.40 https://forum.dji.com/forum.php?mod=viewthread&tid=128732



2018-1-15
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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Nebicaneser Posted at 2018-1-15 01:59
i dont use acuweather ... , it was a proof of a set  location my friend

I guess this solution limit the direction you fly as i guess you want to be standing in the direction between the drone and Dallas in case it should try to do a RTH.
2018-1-15
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Nebicaneser
Captain
Flight distance : 2373143 ft
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Yes yes kedDk ..wait i passing the knowedge qiuz lol
2018-1-15
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