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Can't charge my Spark using Micro USB cable. Help.
6453 9 2017-12-13
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fansf2304bca
lvl.4
Flight distance : 952664 ft
Chile
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Hi,

I bought the drone without the RC and I have to charge directly connecting the drone to the charger with the micro USB cable. I have two batteries. Last week I charged one to 100%, but the second one stopped at 70%. Now when I plug the USB cable to the drone it doesn’t do anything. I already tried with other cables and other wall USB chargers but I cant get it to receive charge.


Please help.

2017-12-13
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Nebuchadnezzar
Captain
Flight distance : 2489482 ft
Spain
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hope it help .. if problem persist .. contact DJI if you are uNDER WARRANTY .)

2017-12-13
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Nebuchadnezzar
Captain
Flight distance : 2489482 ft
Spain
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something like this??
2017-12-13
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fansf2304bca
lvl.4
Flight distance : 952664 ft
Chile
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Nebuchadnezzar Posted at 2017-12-13 11:45
https://www.youtube.com/watch?v=3Wez6kJ6c6U something like this??

Not exactly. When I connect the cable. Nothing happens. No lights at all. Should I open a case with DJI Support or should I go directly to the store where I bought it?
2017-12-13
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lannes
Captain
Flight distance : 4465 ft
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Australia
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fansf2304bca Posted at 2017-12-13 11:58
Not exactly. When I connect the cable. Nothing happens. No lights at all. Should I open a case with DJI Support or should I go directly to the store where I bought it?

Go back to the store

Check out the usb port for damage, the tab inside might have been broken, the usb micro plug can only go in one way. Sometimes is the micro usb plug head is too big so it can't fit properly into the port
2017-12-13
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fansf2304bca
lvl.4
Flight distance : 952664 ft
Chile
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The head seams fine. Im also able to receive Data when plugging to my PC. I'll take to the store and see what they can do. Final workaround would be to by an external charger in case warranty won't cover.
2017-12-13
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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fansf2304bca Posted at 2017-12-13 13:59
The head seams fine. Im also able to receive Data when plugging to my PC. I'll take to the store and see what they can do. Final workaround would be to by an external charger in case warranty won't cover.

If you can't solve the issue with the shop you should definitely open a support case with DJI. It clearly falls under warranty.
2017-12-13
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DJI Elektra
Administrator
China
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fansf2304bca Posted at 2017-12-13 13:59
The head seams fine. Im also able to receive Data when plugging to my PC. I'll take to the store and see what they can do. Final workaround would be to by an external charger in case warranty won't cover.

Hi, sir. All the batteries can not charge through charger now, right? If you can connect your drone with DJI Assistant 2, the USB port seems to work fine. Please keep us updated, thanks a lot.
2017-12-13
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Frunobulax
lvl.4
Flight distance : 12936 ft
United States
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can I use any micro usb cable or is the one I received with my spark proprietary
2018-12-22
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fanscb2d696b
lvl.1
United States
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Nebuchadnezzar Posted at 2017-12-13 11:45
https://www.youtube.com/watch?v=3Wez6kJ6c6U something like this??

Sorry to bring up an old thread, but I am having the exact same issue.  What did your problem end up being?
2020-1-13
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