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DJI GO 4 App Disconnects on Background
635 9 2017-12-13
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DJI Celso
Second Officer
Flight distance : 194 ft
Portugal
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Hi there,

So, is it normal when using DJI GO 4 App on IOS it just disconnects if for example I go to Home Screen on the iphone?
I'm using an iPhone 5s.


Thanks for your help



2017-12-13
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Make sure your mobile is on the latest IOS 11.2 (not 11.1.2). If not, delete the GO 4 app, upgrade the phone to 11.2, reboot the phone and reinstall the app and the crashes will stop.
2017-12-13
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DJI Celso
Second Officer
Flight distance : 194 ft
Portugal
Offline

Its not a Crash, the app just shows "Disconnected" if the app stays in background for more than 1 sec.
I just wan't to know if its normal or not, because in a flight if I accidently press the Home button the app disconnects and to connect again I have to take the cable out an put again.

The app is recently installed for the first time now, Im on 11.2 IOS

Thanks
2017-12-13
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DJI Elektra
Administrator
China
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DJI Celso Posted at 2017-12-13 14:58
Its not a Crash, the app just shows "Disconnected" if the app stays in background for more than 1 sec.
I just wan't to know if its normal or not, because in a flight if I accidently press the Home button the app disconnects and to connect again I have to take the cable out an put again.

Hi, sir. Please note that it is normal if you can regain control through plugging in the cable again. Thanks for your support.
2017-12-14
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DJI Celso
Second Officer
Flight distance : 194 ft
Portugal
Offline

DJI Elektra Posted at 2017-12-14 00:43
Hi, sir. Please note that it is normal if you can regain control through plugging in the cable again. Thanks for your support.

Hi Elektra, thanks for your reply.

Don't you think it's a safety problem that DJI should solve? Or at least put that in the manual?
2017-12-14
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Ahmed Hussain
Captain
Flight distance : 1279216 ft
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Kuwait
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Yes the app remains in the background.

I am recently IOS user (iPad mini 4) and found this while was making sure not to run dji go 4 in the backround when using litch app.

To close any app in the background just press home button towice all apps will be shown and you can remove any.
2017-12-14
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DJI Elektra
Administrator
China
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DJI Celso Posted at 2017-12-14 01:38
Hi Elektra, thanks for your reply.

Don't you think it's a safety problem that DJI should solve? Or at least put that in the manual?

Thanks for your feedback. Sorry that it causes trouble. I would forward your suggestion.
2017-12-16
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fansde8e07b8
lvl.2
Malaysia
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Would be great if DJI GO4 app could enable background app refresh for iOS just like other app does.

For those who doesn’t need it could just turn it off in iOS settings background app refresh page.

I’ve always needed to switch app to check the full resolution photo of the Mavic to check for critical focus. Since the DJI GO app image viewer doesn’t show actual full res image even after downloading the full res jpeg. I had to switch to another app called Documents Pro by Olive Toast, import the full res image and pixel peep there to check for critical focus. By the time I switch back to DJI GO, the app is disconnected and have to replug the cable again each time.

Very troublesome and causes unnecessary wear and tear to the connectors.

I hope that DJI would take this into serious consideration of enabling background app refresh feature to their iOS app.
2018-1-4
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Malakai_UK
Captain
Flight distance : 245230 ft
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United Kingdom
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I agree, letting the app run in the background should have been implemented a long time ago. I want to be able to active track myself just by connecting to my mavic using wifi and be able to pop my phone in my pocket while I do stuff knowing I can pull it out and unlock it to be straight back in the app and in control of my mavic.
2018-1-24
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DJI Celso
Second Officer
Flight distance : 194 ft
Portugal
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Malakai_UK Posted at 2018-1-24 09:00
I agree, letting the app run in the background should have been implemented a long time ago. I want to be able to active track myself just by connecting to my mavic using wifi and be able to pop my phone in my pocket while I do stuff knowing I can pull it out and unlock it to be straight back in the app and in control of my mavic.

Yes, if you lock your phone for example, even accidently the app disconnects, the only ways is to take the cable out and reconnect, if you dont take the cable out you can close DJI Go 4 App a million times and it does not connect again.
2018-1-24
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