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App Crashing!!!!
1055 19 2017-12-13
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lsufan861
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United States
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The DJI Go 4 is constantly crashing!!!  Any help out there???

2017-12-13
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Lyons90
Second Officer
Flight distance : 164528 ft
Australia
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Which platform?
Which app version?
2017-12-13
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lsufan861
lvl.2
United States
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Lyons90 Posted at 2017-12-13 14:51
Which platform?
Which app version?

Spark
DJI Go 4 v4.1.18(3018)
2017-12-13
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Lyons90
Second Officer
Flight distance : 164528 ft
Australia
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lsufan861 Posted at 2017-12-13 14:53
Spark
DJI Go 4 v4.1.18(3018)

iOS or Android?
2017-12-13
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lsufan861
lvl.2
United States
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Sorry, iPhone.
2017-12-13
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Lyons90
Second Officer
Flight distance : 164528 ft
Australia
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there is a know issue with iOS and 4.1.18 I believe, I will find the announcement.

Given the new version (4.1.22) was released today, hopefully it will be to the app store soon
2017-12-13
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lsufan861
lvl.2
United States
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Lyons90 Posted at 2017-12-13 14:58
there is a know issue with iOS and 4.1.18 I believe, I will find the announcement.

Given the new version (4.1.22) was released today, hopefully it will be to the app store soon

Thanks, and I just saw an announcement about updating the iPhone.  Doing both and hope the update is on the app store soon.
2017-12-13
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Lyons90
Second Officer
Flight distance : 164528 ft
Australia
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I can't find the thread, but there is a known issue, I just can't recall to what effect. One of the apple users might be able to elaborate here.

Make sure you are on iOS 11.2 as iOS 11.1 had the most issues.
2017-12-13
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Lyons90
Second Officer
Flight distance : 164528 ft
Australia
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lsufan861 Posted at 2017-12-13 15:01
Thanks, and I just saw an announcement about updating the iPhone.  Doing both and hope the update is on the app store soon.

Best of luck!
2017-12-13
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Lyons90
Second Officer
Flight distance : 164528 ft
Australia
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lsufan861 Posted at 2017-12-13 15:01
Thanks, and I just saw an announcement about updating the iPhone.  Doing both and hope the update is on the app store soon.

Found it.  https://forum.dji.com/thread-123736-1-1.html
2017-12-13
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lsufan861
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United States
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Lyons90 Posted at 2017-12-13 16:45
Found it.  https://forum.dji.com/thread-123736-1-1.html

I updated my phone and now all is good!!
2017-12-13
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DJI Elektra
Administrator
China
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lsufan861 Posted at 2017-12-13 17:00
I updated my phone and now all is good!!

Glad you solve the problem. Please note that it is the problem of IOS operating system, it will be fixed when you upgrade IOS system to 11.2. Thanks for your support.
2017-12-13
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fans8a13941d
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Flight distance : 33862 ft
Spain
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Lyons90 Posted at 2017-12-13 14:58
there is a know issue with iOS and 4.1.18 I believe, I will find the announcement.

Given the new version (4.1.22) was released today, hopefully it will be to the app store soon

The new version 4.1.22? where? not in the Apple Store, isn't it? I'm stuck with the 4.1.20 and there is no new release. I'm in Spain. Anyone has the same problem here in Europe?
2017-12-22
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fans8a13941d
lvl.2
Flight distance : 33862 ft
Spain
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DJI Elektra Posted at 2017-12-13 19:43
Glad you solve the problem. Please note that it is the problem of IOS operating system, it will be fixed when you upgrade IOS system to 11.2. Thanks for your support.

Can you tell us please when the new DJI Go4 4.1.22 will be released please?
2017-12-22
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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fans8a13941d Posted at 2017-12-22 04:25
The new version 4.1.22? where? not in the Apple Store, isn't it? I'm stuck with the 4.1.20 and there is no new release. I'm in Spain. Anyone has the same problem here in Europe?

The new versions 4.1.22 for both Android and iOS habe been mentioned in the release notes for the latest firmware update but the apps have not yet been released.
2017-12-22
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fans8a13941d
lvl.2
Flight distance : 33862 ft
Spain
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Wachtberger Posted at 2017-12-22 04:30
The new versions 4.1.22 for both Android and iOS habe been mentioned in the release notes for the latest firmware update but the apps have not yet been released.

Anybody has a clue when they will release it? because with the last firmware update I'm having some issues with my spark and I can not fly as far as I used to.
2017-12-22
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Jezmo
Second Officer
United States
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I began having issues with crashes on the GO 4 app and saw that upgrading to IOS 11.2 would solve the crashing. I upgraded that evening and have not had a single crash since.
2017-12-23
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JimmyBob
lvl.2
Flight distance : 4970 ft
United States
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It is quite annoying when the app crashes multiple times during a flight, mostly because of the long time the app takes to start up.

Nexus 6, Android v 7.1.1
Latest firmware, latest app.
2017-12-24
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DJI Elektra
Administrator
China
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fans8a13941d Posted at 2017-12-22 04:27
Can you tell us please when the new DJI Go4 4.1.22 will be released please?

Please wait patiently, it will be released soon. Thanks for your attention.
2017-12-25
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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DJI Elektra Posted at 2017-12-25 03:07
Please wait patiently, it will be released soon. Thanks for your attention.

Thank you Elektra, this is very good news! And Merry Christmas to you and your dear ones!
2017-12-25
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