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Google Pixel 2 XL on Oreo 8.1 - can't access mic
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4574 94 2017-12-13
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swh
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Hello, I recently purchased an osmo mobile and I am using it with a Google pixel 2 XL Android device running the latest Android Oreo software (8.1.0).
  
  
I've followed all of the prompts after installing the application, including giving microphone access to the app.
  
  
However, every time I try to use video in the camera app on the osmo mobile, and via the DJI Go app, I get a message saying that I need to allow access to the microphone, and I am not able to record videos.
  
  
The first attachment is a picture of my current settings in the DJI Go app.
  
   
The 2nd attachment is a picture of the error message on the Pixel 2 XL.
  
  
The Go app says I'm on version: 3.1.23 (652_go3_gpPhone). I've attached a 3rd screenshot showing the app details.
  
  
I've also installed the DJI assistant (v1.1.6) and gone through a firmware update process. The gimbal is on update v1.6.0.80. and the last 2 screen shots shows that detail.
  
   
Any assistance you can provide to get this working would be greatly appreciated.
  
  
//Shawn

PS. iOS 11.2 on iPhone X has no issues.
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2017-12-13
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fans1659230d
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I'm experiencing the same issue. Tried to set-up mine yesterday and it says "Cannot record video. Allow DJI GO to access your mic."

All my permissions are ticked and instructions were followed. I'm using the Google Pixel 2 XL.

If you're going to release a product for all platforms, customers don't want to be hit with compatibility issues months after release.

The DJI Go app and updates have been constant trouble since the Phantom 3.

Please fix this issue. Thank you.
2017-12-13
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DJI Mindy
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Hello Swh, thanks for the feedback and we sincerely apologize for the trouble caused. Our engineers are working on testing and getting the issue fixed.
At this moment, we suggest to use HID function, which means when you connect to Osmo Mobile's Bluetooth, you can also use the stock Camera APP in your phone for shooting, Osmo Mobile could just to a stabilizer. The shutter and video buttons in the handle can be used to control the volume button in your phone, thereby to trigger the video and picture taking.
Sorry for the inconvenience caused and thanks for the patience.
2017-12-13
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DJI Mindy
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fans1659230d Posted at 2017-12-13 19:39
I'm experiencing the same issue. Tried to set-up mine yesterday and it says "Cannot record video. Allow DJI GO to access your mic."

All my permissions are ticked and instructions were followed. I'm using the Google Pixel 2 XL.

Hello Sir, we apologize for the trouble caused, please check my post in 3#, thanks for your understanding.
2017-12-13
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fansdc8f0e48
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United Kingdom
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Does the pixel 2 xl fit in an osmo mobile?
2017-12-16
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PixelToronto
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Canada
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Also having this issue on my Pixel. I was able to get around it by dissabling the mic, than enabling it.  But have to do it EVERYTIME.   Hopefully a fix comes soon.
2017-12-16
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fansde392792
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PixelToronto Posted at 2017-12-16 17:20
Also having this issue on my Pixel. I was able to get around it by dissabling the mic, than enabling it.  But have to do it EVERYTIME.   Hopefully a fix comes soon.

Thanks! This works for me as well on my Pixel XL, also have to disable this EVERYTIME which is a HUGE pain when trying to setup quickly for a shoot, but it's better than nothing!
2017-12-17
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Meowjustin
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United States
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I am having this same issue on my Pixel 2 XL and am glad you're working on a fix.
2017-12-20
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fans31a348ce
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I'm having the same issue and on top of that when I try to switch camera from the rear camera to the front camera the screen goes black and the app Freeze's.cant get it to work after that until I uninstall the app and reinstall it again.
2017-12-20
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fans31a348ce
lvl.3
United States
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The disable and enable doesn't work for me on pixel 2 Android 8.1.0
2017-12-20
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swh
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fansdc8f0e48 Posted at 2017-12-16 11:08
Does the pixel 2 xl fit in an osmo mobile?

Yes, it fits, but barely.

I also have a Moment Case on the Osmo Mobile so that I can use their lenses with my Pixel 2 Xl.
2017-12-21
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swh
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fansde392792 Posted at 2017-12-17 21:09
Thanks! This works for me as well on my Pixel XL, also have to disable this EVERYTIME which is a HUGE pain when trying to setup quickly for a shoot, but it's better than nothing!

Haven't tried this. Thanks for the tip!
2017-12-21
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swh
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fans31a348ce Posted at 2017-12-20 19:18
I'm having the same issue and on top of that when I try to switch camera from the rear camera to the front camera the screen goes black and the app Freeze's.cant get it to work after that until I uninstall the app and reinstall it again.

I've not tried switching cameras. I'd be really happy to have the back camera work.

I did get a response from Support saying they are working on it, no ETA.

The Pixel 2 XL is made from a different hardware vendor, and has different cameras on the unit. My guess is these hardware differences mean there are different drivers, and DJI has to figure this out first, and then update their app.

Guessing we are 6 months out from this being baked, but who knows.

--Shawn
2017-12-21
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swh
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fans31a348ce Posted at 2017-12-20 19:22
The disable and enable doesn't work for me on pixel 2 Android 8.1.0

I'll try it out and revert. I have the same config you do, except I am on the Pixel 2 XL, which has a different hardware manufacturer than the Pixel 2.
2017-12-21
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Meowjustin
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United States
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My app also freezes and is not responsive in the app drawer after I switch over to permissions.  The phone continues to function but nothing happens when I click the app in the drawer.
The permission toggle doesn't work for me, rendering the video functions useless.
2017-12-21
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paul329
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Austria
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I have the same issue as everyone else on my Pixel with the new Android Oreo
2017-12-21
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fans91813a18
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France
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Same here with my mate 10 Pro !! HUGE PAIN guys... Please help. Begging you
2017-12-23
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fans91813a18
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France
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Guys, something worked for me as I tried everything since yesterday. Please uninstall and reinstall the Dji app. Set it up classically and in the settings make sure you.re in 720p and select the beautify mode in normal.ot worked for me, I really hope it will for you !  
2017-12-24
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fans24c83282
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United States
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Having all of the same issues along with the app freezing when I try to switch to the front camera. Then you have to uninstall and install again. Cannot shoot time lapse on any setting which is super annoying. Please get this fixed.
2017-12-25
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Faboo
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Canada
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I am having the exact same issue.  Running  Google Pixel 2 XL  Android 8.1.0       and my osmo is fully up to date with the firmware.
2017-12-26
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hPL1ZdqG4taq
lvl.1
Canada
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Same issue here.. Checked all permissions but issue persists..

My Osmo Mobile is useles now...
2017-12-29
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fansb8c46b8b
lvl.1
Flight distance : 307126 ft
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United States
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Same issues here (and more) with Pixel 2xl on January 2, 2018. Any firmware updates on the near horizon? Otherwise must return Osmo
2018-1-2
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gertjan_bos
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Netherlands
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I am having the exact same issue.  Running NEXUS 6P with  Android 8.1.0  and my osmo is fully up to date with the firmware.
2018-1-3
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wanstronian
lvl.1
United Kingdom
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DJI don't care about Android. Only iOS. Their GO 4 Android app is equally buggy.
2018-1-3
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fans8923ea95
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Australia
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Same problem here. And also I was trying to use the method DJI advised and use osmo as just a stabilizer, However for my google pixel 2 xl, the power didn't last long, for only about 15 mins for a full charge. ( maybe less.) Is this normal? or dose it totally depend on the size of the mobile? Dose it says 3.5 hr of usage for a full charged osmo? Should I report a default?
2018-1-4
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fans31a348ce
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United States
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I've been going through all the Posts on this forum and the only solution I've found is to enable beautify mode and use 720p but app will still crash in selfie mode.
DJI doesn't seem to care much about Android. they seem to give IOS priority. The issue is not with pixel phones it's with Android 8.0 and higher.
I am seriously thinking about getting rid of my Osmo mobile and getting the EVO Shift. Their app looks exactly like the DJI app but performs better and has way more options.lets face it the DJI hardware is only motors and buttons with out the software.
2018-1-5
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joao.mateus
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Portugal
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Hi,

I've the same problem. Can't use video function with my Dji Osmo Mobile. There's some ETA now?
2018-1-7
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Meowjustin
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United States
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When you buy a $200 Osmo mobile and the app is broken, and then you read that they are releasing a new, Osmo mobile 2, for $130.


2018-1-8
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ewalsh
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United States
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Common DJI, please fix this issue! I've waited for weeks... I feel like give up on OSMO.
2018-1-8
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djiuser_5ATzm8Y
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DJI Mindy Posted at 2017-12-13 23:18
Hello Swh, thanks for the feedback and we sincerely apologize for the trouble caused. Our engineers are working on testing and getting the issue fixed.
At this moment, we suggest to use HID function, which means when you connect to Osmo Mobile's Bluetooth, you can also use the stock Camera APP in your phone for shooting, Osmo Mobile could just to a stabilizer. The shutter and video buttons in the handle can be used to control the volume button in your phone, thereby to trigger the video and picture taking.
Sorry for the inconvenience caused and thanks for the patience.

How do you make the buttons on the OSMO handle control the volume buttons?
2018-1-9
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DJI Mindy
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djiuser_5ATzm8Y Posted at 2018-1-9 11:35
How do you make the buttons on the OSMO handle control the volume buttons?

You do not need to do anything, when you connect to Osmo Mobile Bluetooth and launch your Camera APP, the buttons in the grip have the same function as the volume button in you mobile phone, this is called HID, you may have a try with your phone.
2018-1-10
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DJI Mindy
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djiuser_5ATzm8Y Posted at 2018-1-9 11:35
How do you make the buttons on the OSMO handle control the volume buttons?

The new APP will be released very soon, please update at your earliest convenience when it is released, thank you.
2018-1-10
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DJI User7377
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Portugal
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DJI Mindy Posted at 2018-1-10 02:01
The new APP will be released very soon, please update at your earliest convenience when it is released, thank you.

Good afternoon,

But the new update of the APP contemplates the pixel 2?

Kind regards

Hugo
2018-1-11
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DJI Mindy
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DJI User7377 Posted at 2018-1-11 04:59
Good afternoon,

But the new update of the APP contemplates the pixel 2?

Hi Hugo, DJI GO v3.1.26 for Android is going to be released in stages, please update in time, appreciate your patience.
2018-1-12
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kamb
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This is very frustration. how can the issue be outstanding for over a month?! When is the update going to be available for Pixel phone?
If I have a choice, I would return this darn osmos mobile
2018-1-12
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ADL1
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United States
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i had the same issue too...very frustrated and returned my OSMO mobile already
2018-1-17
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DJI User7377
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Portugal
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ADL1 Posted at 2018-1-17 22:20
i had the same issue too...very frustrated and returned my OSMO mobile already

But I don't want to return, I want this fixed it's a right that we have from being costumers.
2018-1-18
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MultipleShots
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DJI Mindy Posted at 2018-1-10 02:01
The new APP will be released very soon, please update at your earliest convenience when it is released, thank you.

Can you tell us when the APP will be updated? This is very frustrating.
2018-1-21
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DJI Mindy
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MultipleShots Posted at 2018-1-21 09:34
Can you tell us when the APP will be updated? This is very frustrating.

Sir, DJI GO V3.1.26 APP for Android has been released in stages, please update when it is available for you. Thank you for the patience.
2018-1-22
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fansdd69fd5d
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Australia
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I updated the app and the issue is still there. Honestly this is embarrassing now.
2018-1-22
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