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charging problem
2373 7 2017-12-13
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zoki270
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Australia
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[size=14.666666984558105px]hi guys
[size=14.666666984558105px]I just bought the ultra through DJ,I and I bought a phantom 4 car charger from a DJI authorised dealer on flee bay, when I put the batteries in the charging slots the amber led light up and stay on, batteries have been on charge now for about 2 hours and nothing feels warm ie charger and batteries, and when I take them out of charger and press the button only one bar lights light up, its like nothing is charging what can I check
[size=14.666666984558105px]cheers
[size=14.666666984558105px]zok
2017-12-13
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DJI Mindy
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Flight distance : 7 ft
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Hi, Zok, sorry to know you are experiencing difficulties, just to verify, do you mean the Status LED in charging hub shows solid yellow when charging?
What is the color of indicator in car charger?
2017-12-14
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zoki270
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Australia
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DJI Mindy Posted at 2017-12-14 01:01
Hi, Zok, sorry to know you are experiencing difficulties, just to verify, do you mean the Status LED in charging hub shows solid yellow when charging?
What is the color of indicator in car charger?

the car charger status indicator is green, the charging hub is amber, when I put a battery in the hub I get two green flashes then 3 red flashes then it goes solid amber, on both batteries
2017-12-14
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DJI Mindy
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zoki270 Posted at 2017-12-14 21:46
the car charger status indicator is green, the charging hub is amber, when I put a battery in the hub I get two green flashes then 3 red flashes then it goes solid amber, on both batteries

Hi there, thanks for your update, here is the status of indicator. status.png
Please help to verify if the voltage of your car meets the criteria.
DC Input: 12.3-16 V (Sedan); 25-30 V (Coach)
Please try other cars, if the problem persists, we suggest to send in the charger for further diagnosis. Thank you.
2017-12-15
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DJI Mindy Posted at 2017-12-15 04:58
Hi there, thanks for your update, here is the status of indicator.[view_image]
Please help to verify if the voltage of your car meets the criteria.
DC Input: 12.3-16 V (Sedan); 25-30 V (Coach)

It took me a while to find this information, but you explained it clearly well.
Thanks
4-19 12:59
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DJI Mindy Posted at 2017-12-15 04:58
Hi there, thanks for your update, here is the status of indicator.[view_image]
Please help to verify if the voltage of your car meets the criteria.
DC Input: 12.3-16 V (Sedan); 25-30 V (Coach)

Just putting my gear together and getting everything charged.
Trying to find information on charging my DJI Goggle.
4-19 13:00
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Thanks again
4-19 13:01
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DJI Mindy
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No problem, please keep us updated if you have any further related concerns.
4-23 04:43
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