Cant update crystalsky to the newest firmware. It gets stuck at 30%. and says that the download is broken...

Any other have that problem?

I have the same problem, DJI support team please response

same here...

Emilcaruso Posted at 2017-12-14 07:15
same here...

same here stops at 30%

Jack

jackiedh Posted at 2017-12-14 08:20
same here stops at 30%

Jack

ok, then its not only me.  Can you only update the crystal sky thru WI-FI or?

Same here...

Helicam Posted at 2017-12-14 08:23
ok, then its not only me.  Can you only update the crystal sky thru WI-FI or?

There is offline sd card update method. But DJI neve allow us to download else where. So we can only upgrade the firmware through wifi

same problem in all crystalsky.

Mine as well.

glad i checked here ... thought i was doing something wrong ... mine stops every time @ 27%

Ditto              

Same Failure Here... "Update package broken"

Same problem here

Yes mine fails at 30% too!

Me to ... CS 5.5 and it gets stuck at 27% with download file broken error

Same for me, I have Mavic Pro (1 Yr.) and Goggles. (4 months)  The Crystalsky U785 is the first device I have had that can't update??  Of course it would be nice to have a manual that explained update procedure.  Can I do it through DJI Assistant?
UPDATE as of 12/15/2017 --- Downloaded and updated without any issues.  Hope to fly when weather permits (ie. to cold and windy vs just cold).

Same here

Bill in Ohio Posted at 2017-12-14 15:05
Same for me, I have Mavic Pro (1 Yr.) and Goggles. (4 months)  The Crystalsky U785 is the first device I have had that can't update??  Of course it would be nice to have a manual that explained update procedure.  Can I do it through DJI Assistant?

Nop , you only update trough  Wifi network .,  

Mine gets stuck at 27% and I've tried multiple times

Hello DJI support!!!! ????  So what do we all do to get teh available firmware update????

now it's fixed

Now  It's fixed

Download went fine now.

https://forum.dji.com/thread-123968-1-1.html

Hi Guys, we sincerely apologize for the trouble and inconvenience that have been caused, there was a server glitch and we have get it fixed now, please try to update again.
Please let me know if there is any further problem, thank you.

DJI Mindy Posted at 2017-12-15 00:14
Hi Guys, we sincerely apologize for the trouble and inconvenience that have been caused, there was a server glitch and we have get it fixed now, please try to update again.
Please let me know if there is any further problem, thank you.

DJI Mindy -

Can you please look into the Crystalsky 0% Battery Level Bug that I reported in another forum thread?  Thanks!

TheMann58 Posted at 2017-12-15 08:05
DJI Mindy -

Can you please look into the Crystalsky 0% Battery Level Bug that I reported in another forum thread?  Thanks!

Hi Mann, I saw your post and have replied. The issue has been escalated to our engineers for further analysis, I will keep you updated in your own thread, thanks.