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Firmware Upgrade Failure
904 11 2017-12-14
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jmrfoto
Second Officer
Flight distance : 77257 ft
United States
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I'm running a relatively new 5.5-inch CrystalSky.  It's running Version V02.04.02.00 firmware.  When I fire it up it tells me there is a new verions available... V02.04.06.00.  When I try to download it teh download stops and gets stuck at 27% and then I get a Note on screen that tells me the Upadate Package is broken.  Download again?  The process repeats endlessly.  So how do I get this firmware updated????
2017-12-14
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wesflan
lvl.3
Flight distance : 1526158 ft
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United States
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I am having the same issue.  Stops and shows broken at 30%.  I have tried numerous times throught the day but it continues to fail at 30%.  Rebooting, powering off and switching battery, etc., etc....
2017-12-14
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Anthony566
First Officer
Flight distance : 2488944 ft
United Kingdom
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The update is broken .......
We will need to wait for DJI to fix the file ...
2017-12-14
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Guys, we sincerely apologize for the trouble caused, there was a server glitch and we have get it fixed now, please try again.
Please let me know if there is further problem, thank you.
2017-12-15
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jmrfoto
Second Officer
Flight distance : 77257 ft
United States
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DJI Mindy Posted at 2017-12-15 00:11
Hi Guys, we sincerely apologize for the trouble caused, there was a server glitch and we have get it fixed now, please try again.
Please let me know if there is further problem, thank you.

Was able to successfully update my CrystalSky... thank you!
2017-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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jmrfoto Posted at 2017-12-15 00:30
Was able to successfully update my CrystalSky... thank you!

Glad to know that, Sir, sorry again for the inconvenience caused.
2017-12-15
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TheMann58
First Officer
Flight distance : 17759432 ft
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United States
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DJI Mindy Posted at 2017-12-15 00:11
Hi Guys, we sincerely apologize for the trouble caused, there was a server glitch and we have get it fixed now, please try again.
Please let me know if there is further problem, thank you.

Mindy,

Firmware update on my CrystalSky Ultra Bright was completed successfully this morning (US central time). Thanks for reporting that the DJI server issue was resolved.
2017-12-15
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Emilcaruso
lvl.3
Flight distance : 62205 ft
United States
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it appears with this successful update this morning, that we received added features to the Cendence controller, the side wheels now can be mapped..
2017-12-15
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MauroLM
lvl.2
Flight distance : 495843 ft
Brazil
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Perfect, successful upgrade.
2017-12-15
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TheMann58
First Officer
Flight distance : 17759432 ft
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United States
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jmrfoto Posted at 2017-12-15 00:30
Was able to successfully update my CrystalSky... thank you!

jmrfoto,

Are you using your Crystalsky with a P4 or P4Pro? If so, are you able to see aaircraft battery percentage correctly displayed on the DJI GO 4 app? On my updated Crystalsky Ultra Bright the aircraft battery level reads 0% even when the aircraft battery is fully charged.
2017-12-15
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jmrfoto
Second Officer
Flight distance : 77257 ft
United States
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TheMann58 Posted at 2017-12-15 16:04
jmrfoto,

Are you using your Crystalsky with a P4 or P4Pro? If so, are you able to see aaircraft battery percentage correctly displayed on the DJI GO 4 app? On my updated Crystalsky Ultra Bright the aircraft battery level reads 0% even when the aircraft battery is fully charged.

I'm using CrystalSky with an Osmo Pro setup, so I'm running DJI Go on it.  I have the P4P+ with the integrated display...
2017-12-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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TheMann58 Posted at 2017-12-15 06:40
Mindy,

Firmware update on my CrystalSky Ultra Bright was completed successfully this morning (US central time). Thanks for reporting that the DJI server issue was resolved.

Nice to hear that and you are welcome, please let me know if there is any further problem.
2017-12-16
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