Hello guys,
Greetings from US. I have a question regarding the winner list of Cyber Monday.
According to DJI ultimate sale guide (https://store.dji.com/guides/2017-dji-black-friday-deals/): if you’re one of the first 50 people to order on the 27th, you will win $100 in DJI Credit.
I ordered a Spark Fly more combo right at 12 AM, but haven't received an email or remind about that. There is no winner list released to the public, either. I also contacted the custom service, they refused to check the list and replied "if you were one of the list, you would receive an email". What a great answer!
So, just curious, does anyone win $100 DJI credit for Cyber Monday?

Thank you.

Hi,

I am experiencing the same issue right now, the bogus "winners have been emailed already" answer. I'm not going to lie, the entire promotion feels like a bait and switch with no way for anyone to verify who actually won since you're not "guaranteed" anything unless DJI determines so ;) ... The easiest thing to do DJI is to post a winners list, if such a list exists.

Which time zone did you use to place the order? I recall the promotion saying PST, which is what I used when placing mine. Mine was placed at: "2017-11-27 08:00:03 (UTC)". I also recall something about Credit becoming available in your account once they confirm the order wasn't cancelled and Dec 12th was also in there for some reason (I think). I regret not taking a screenshot of it.

I'm also curious to know if anyone got the credit and what time their order was placed.

Thanks!

You guys purchased the Spark just because you maybe have gotten back 100$

YES! It was technically the Mavic Pro, but the Cyber Monday promotion still applied to it as well.

I would of otherwise gone to a more reliable reseller such as Amazon. Based on prior research, DJI's Order Customer Support doesn't have the best reputation out there, I'm finding that out first hand right now.

Did not buy anything from the store, so I can't help you.

kalousa Posted at 2017-12-15 09:38
Hi,

I am experiencing the same issue right now, the bogus "winners have been emailed already" answer. I'm not going to lie, the entire promotion feels like a bait and switch with no way for anyone to verify who actually won since you're not "guaranteed" anything unless DJI determines so ;) ... The easiest thing to do DJI is to post a winners list, if such a list exists.

I placed my order at the same time 2017-11-27 08:00:03 (UTC).

I'm waiting for a list of winners too. I placed my order at 2017-11-27 08:00:02 (UTC) or 00:00:02 (PST). Let's see a winners list DJI.

I placed my order few minutes 2017-11-27 08:00:24 (UTC) which is 00:00:24 PST. No news yet despite checking with online support.. Am hoping to get the credit to buy an OSMO.. The support said credits (referring to loyalty credit)  are usually credited 2 weeks after delivery reach my address... but I read somewhere it should be two weeks after item has been shipped out which is today!

Selling my bird PM if interested.  US sale only.

Hi there, could you please provide me with your order number? I will help to check with the designated team. Thank you.

DJI Thor Posted at 2017-12-15 22:10
Hi there, could you please provide me with your order number? I will help to check with the designated team. Thank you.

Hi Thor,

You're missing the point, none of us are looking to check our status, I believe we've all done that via communication directly with DJI. We are asking for a winners list with time stamps, it's the only way to know if this wasn't a bait and switch.

kalousa Posted at 2017-12-15 23:05
Hi Thor,

You're missing the point, none of us are looking to check our status, I believe we've all done that via communication directly with DJI. We are asking for a winners list with time stamps, it's the only way to know if this wasn't a bait and switch.

Hi sir, I would like to obtain the order number first, so I can check with the related team, and for the list of the winner, I had also informed that team for the relevant information. But it might be a little delay due to the weekend day off. Appreciate your understanding.

Hi DJI Thor, this is my order number: 0019486908870

Order Time:        2017-11-27 08:00:24 (UTC)

djiuser_96nPWVr Posted at 2017-12-16 09:14
Hi DJI Thor, this is my order number: 0019486908870

Order Time:        2017-11-27 08:00:24 (UTC)

Hi, on the same order, the loyalty credit has not been credited too. Pls help to check.

djiuser_96nPWVr Posted at 2017-12-16 09:14
Hi DJI Thor, this is my order number: 0019486908870

Order Time:        2017-11-27 08:00:24 (UTC)

Thank you Sir, we are confirming with Sales Team, but it is weekend now, the reply may be delayed, appreciate your patience.

Thanks for checking. Hoping to use the credits to buy some accessories!

djiuser_96nPWVr Posted at 2017-12-16 15:27
Hi, on the same order, the loyalty credit has not been credited too. Pls help to check.

Hi, our valued customer, the winners of the Cyber Monday would receive the email from DJI, it had stated on the website, see the attachment below, so I am so sorry to tell there isn't a list of it.
For the credits of your order, according to the tracking number, you had already signed the package on 1 December, right? I had forwarded your case to the related department, they will help to check, will get back to you once there is a feedback. Appreciate your patience.

Thor, is that the final verdict from the sales department. An official winners list WILL NOT be posted?

DJI Thor Posted at 2017-12-17 23:19
Hi, our valued customer, the winners of the Cyber Monday would receive the email from DJI, it had stated on the website, see the attachment below, so I am so sorry to tell there isn't a list of it.
For the credits of your order, according to the tracking number, you had already signed the package on 1 December, right? I had forwarded your case to the related department, they will help to check, will get back to you once there is a feedback. Appreciate your patience.[view_image]

Thor, do you know anyone win the $100 DJI credit for Cyber Monday?

Peifuc Posted at 2017-12-20 11:58
Thor, do you know anyone win the $100 DJI credit for Cyber Monday?

Sorry, I have no access to acquire the list, but the winner will receive the email.

kalousa Posted at 2017-12-18 23:01
Thor, is that the final verdict from the sales department. An official winners list WILL NOT be posted?

I am sorry to tell that it is said there is no public list now. But I will forward this requirement to the related team, sorry for the inconvenience and appreciate your understanding.

DJI Thor Posted at 2017-12-22 19:15
I am sorry to tell that it is said there is no public list now. But I will forward this requirement to the related team, sorry for the inconvenience and appreciate your understanding.

I have to admit that I'm not much on complaining, but this is somewhat disappointing that you ran a clearly stated promotion, but won't provide any kind of winners list or information about how the winners were determined.  In a case of a random drawing you would expect at least a winners list on request, but with this being a promotion based on timing, it's even more important.  My order was placed at Order Time:        2017-11-27 08:00:02 (UTC)

and while I have no idea how to break it down to milliseconds, I'd be very interested in knowing how many people were able to order it in one second as opposed to two.  

Thanks

OneTigerFan Posted at 2017-12-25 20:26
I have to admit that I'm not much on complaining, but this is somewhat disappointing that you ran a clearly stated promotion, but won't provide any kind of winners list or information about how the winners were determined.  In a case of a random drawing you would expect at least a winners list on request, but with this being a promotion based on timing, it's even more important.  My order was placed at Order Time:        2017-11-27 08:00:02 (UTC)

and while I have no idea how to break it down to milliseconds, I'd be very interested in knowing how many people were able to order it in one second as opposed to two.  

Sir, we understand your disappointment, the winner will receive the email but no public list can be provided, we are very sorry for the inconvenience.
Your request has been forwarded to appropriate department for consideration, we will keep improving our customer service to make your experience with us better in the future, thanks for the understanding.

OneTigerFan Posted at 2017-12-25 20:26
I have to admit that I'm not much on complaining, but this is somewhat disappointing that you ran a clearly stated promotion, but won't provide any kind of winners list or information about how the winners were determined.  In a case of a random drawing you would expect at least a winners list on request, but with this being a promotion based on timing, it's even more important.  My order was placed at Order Time:        2017-11-27 08:00:02 (UTC)

and while I have no idea how to break it down to milliseconds, I'd be very interested in knowing how many people were able to order it in one second as opposed to two.  

A list was posted, check out https://forum.dji.com/thread-120446-3-1.html but they didnt disclose the order times, which I think they should have since like you said this was a TIMED promotion.

None of the winners actually got emails!  Some of the winners placed their orders at 02 seconds while others at 17 seconds. Good luck getting your credit.