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Where is Zendesk?
2303 8 2015-4-16
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gcurnew
lvl.1

Canada
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Crashed my Inspire 1. Contaced support and got RMA to send to LA facility. Bundled up the broken bird, shipped her via FedEx.

Where do I log into Zendesk to track repair status? The email from DJI with RMA mentions Zendesk, but no link.

Thanks

2015-4-16
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bostonlines
lvl.4
Flight distance : 1045558 ft
United States
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You will get the link once they check into their system.  So the process goes like this:

1.  You ship it to them and they receive it.
2.  Wait about 7-20 days, then they will check it in and you will receive your link to Zendesk.
3.  10 days after, that they will repair it.
4.  A week later they will finish and test.
5.  5 days later, they will ship.

2015-4-16
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gcurnew
lvl.1

Canada
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Thanks for the info. Can't wait to start...um, waiting.
2015-4-16
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captdkp
lvl.4
Flight distance : 1605863 ft
United States
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bostonlines@gma Posted at 2015-4-17 05:33
You will get the link once they check into their system.  So the process goes like this:

1.  You sh ...

Incorrect.  I never received an email.
2015-5-18
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captdkp
lvl.4
Flight distance : 1605863 ft
United States
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captdkp Posted at 2015-5-18 23:18
Incorrect.  I never received an email.

It has been checked in 10 days prior to my finding (by accident) the zendesk BS.
2015-5-18
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captdkp
lvl.4
Flight distance : 1605863 ft
United States
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captdkp Posted at 2015-5-18 23:18
It has been checked in 10 days prior to my finding (by accident) the zendesk BS.

Im not suprised DJI uses Zendesk.  Both void of customer service.
2015-5-18
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jon
lvl.1
United States
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I have deleted the email accidentally that contained the link to Zendesk. Can this link be provided again to me so I can check status?
2015-8-16
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tapboxer
lvl.4
Flight distance : 824672 ft
United States
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https://djitechnology.zendesk.co ... %2Fen-us%2Frequests

try logging in with your email and PW
2015-8-16
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artemkomarnitsk
New

United States
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You can ask professionals from LotusThemes.com. They really know everything about Zendesk, its help center features and other quetions.
2016-5-19
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