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DJI GO4 Cache to SD Card
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fans1beac712
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Hi,
I have looked everywhere but I can not seem to find a proper explanation. I have an Android phone running DJI GO4 for my Mavic Pro Platinum. I would like to know how I can record and cache everything to my sd card in my phone instead of caching in my phone's storage.
When I check the option "cache locally when recording", everything is stored as it should on my phone's storage.
However, when I check the option to cache to my SD Card, it even shows a path for my storage, but nothing is recorded on it. The folder isn't even created.
Can someone explain this to me ?
2017-12-17
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DJI Thor
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Hi there, so you have the option to store the caches video to the external SD card but when you enable it, the videos are still restored on the phone storage, right? Could you please provide me with screenshots of the DJI GO 4 app of the General Settings interface and the folders of the external SD card? I will forward it to our engineers to check. Thank you.
2017-12-19
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G_Sig
Captain
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It works perfect for me. This is the path which it use.
  
It is card which I have used in P3S and Mavic. Edited: Forgot, you might have to use both "cache locally when recording" and cache to SD card" .
I use both and it works.

2017-12-19
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fans1beac712
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DJI Thor Posted at 2017-12-19 05:17
Hi there, so you have the option to store the caches video to the external SD card but when you enable it, the videos are still restored on the phone storage, right? Could you please provide me with screenshots of the DJI GO 4 app of the General Settings interface and the folders of the external SD card? I will forward it to our engineers to check. Thank you.

Yes, I have tried with both options on, cache locally + to sd card, and only to sd card and I have Nothing. I will send you the screenshots asap.
2017-12-20
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fans1beac712
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2017-12-20
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fans1beac712
lvl.2
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2017-12-20
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DJI Thor
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Thank you so much for your update. Could you please also provide me with the screenshot of the folder of the route displayed on the SD card? I mean the screenshot of the route /storage/3235-3861/DJI/dji.go.v4/DJI_RECORD/, if the folder is not created, please screenshot the deepest route that you can enter.
If you don't mind, could you please tell me the mobile device and Android version of it?
Thank you so much for helping.
2017-12-21
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lungta
lvl.2
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Hello, here is the screenshot. I am using a Samsung S7 Edge and running Android version 7.0
Screenshot_20171222-102456.png
2017-12-22
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DJI Thor
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lungta Posted at 2017-12-22 01:30
Hello, here is the screenshot. I am using a Samsung S7 Edge and running Android version 7.0

Thank you so much, I will forward it to our engineers to confirm. Will get back to you once I hear something. Appreciate your help.
2017-12-22
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lungta
lvl.2
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France
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Ok.
Thanks
2017-12-22
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lungta
lvl.2
Flight distance : 170035 ft
France
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Hello, any news ?
2017-12-27
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lungta
lvl.2
Flight distance : 170035 ft
France
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Hello DJI Thor, any news with my problem ?
2018-1-12
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FlyDK
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lungta Posted at 2018-1-12 01:46
Hello DJI Thor, any news with my problem ?

Click on the "Reply" link in 9#
If you do so Thor will get a reminder.
2018-1-12
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lungta
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DJI Thor Posted at 2017-12-22 02:05
Thank you so much, I will forward it to our engineers to confirm. Will get back to you once I hear something. Appreciate your help.

Hello, any updates ?
2018-1-12
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lungta
lvl.2
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FlyDK Posted at 2018-1-12 02:56
Click on the "Reply" link in 9#
If you do so Thor will get a reminder.

Thanks  for the tip
2018-1-12
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FlyDK
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lungta Posted at 2018-1-12 03:59
Thanks  for the tip

I'm glad if it could help you.
2018-1-12
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Theppgcowboy
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United States
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DJI Thor Posted at 2017-12-21 23:24
Thank you so much for your update. Could you please also provide me with the screenshot of the folder of the route displayed on the SD card? I mean the screenshot of the route /storage/3235-3861/DJI/dji.go.v4/DJI_RECORD/, if the folder is not created, please screenshot the deepest route that you can enter.
If you don't mind, could you please tell me the mobile device and Android version of it?
Thank you so much for helping.

Any answer?
2018-1-12
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fans72e32719
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I'm having the same problem and I'm using Galaxy S7 Edge as well.

Exactly the same problem. Any feedback on this?
2018-1-17
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DJI Thor
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Sorry for the late update for some reasons. But I haven't heard back from our engineers, and I had informed our engineers to speed up the process. Sorry again for keeping you waiting.
2018-1-19
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DJI Thor
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fans72e32719 Posted at 2018-1-17 15:24
I'm having the same problem and I'm using Galaxy S7 Edge as well.

Exactly the same problem. Any feedback on this?

I had forwarded the case to our engineers, they are working on it. I will give an update here once there is an update. Thank you for your patience.
2018-1-19
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Bekaru Tree
Captain
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Good question - i have the same problem with Sony z3. looking forward to hear the outcome.
2018-1-19
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lungta
lvl.2
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Glad to hear I am not the only one with this issue. I've updated with the latest update of the app last week. I thought it would resolve my problem but nope ...
2018-1-19
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lungta
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DJI Thor Posted at 2018-1-19 02:25
Sorry for the late update for some reasons. But I haven't heard back from our engineers, and I had informed our engineers to speed up the process. Sorry again for keeping you waiting.

Any words from the engineers ? Just recently updated the app to 4.2.4 and it still does not work.
2018-1-29
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DJI Thor
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lungta Posted at 2018-1-29 04:54
Any words from the engineers ? Just recently updated the app to 4.2.4 and it still does not work.

Sorry, they are still working on it. Will inform our engineers to give an update asap.
2018-2-7
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lungta
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DJI Thor Posted at 2018-2-7 03:57
Sorry, they are still working on it. Will inform our engineers to give an update asap.

Hello, it’s been over 2 months now. Do you have any solution for this problem?
2018-2-23
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Tex21
lvl.4
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Malaysia
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I am just trying to do this as well on a Sony 3 Compact Tablet.  I don't use the Tablet for anything else except the Mavic for DJI Go 4 app.  The internal memory of 16Gb is nearly full, so I have a 32Gb SD card installed. I even manually made a folder for the storage of video but I keep getting a little tutorial which at the bottom says "Set Here". so I do and then it goes back to the settings screen on the app and has a message "Failed to set SD card path. Follow the tutorial to reset"

Any ideas?
2018-2-27
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sCorpioNSuFcZyN
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Tex21 Posted at 2018-2-27 23:22
I am just trying to do this as well on a Sony 3 Compact Tablet.  I don't use the Tablet for anything else except the Mavic for DJI Go 4 app.  The internal memory of 16Gb is nearly full, so I have a 32Gb SD card installed. I even manually made a folder for the storage of video but I keep getting a little tutorial which at the bottom says "Set Here". so I do and then it goes back to the settings screen on the app and has a message "Failed to set SD card path. Follow the tutorial to reset"

Any ideas?

I have the same problem with the MavicPro And SAMSUNG Note 8. "Failed To Set SD Card" Please erase this error. THX
2018-4-22
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djiuser_T8BphO9uhzSW
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sCorpioNSuFcZyN Posted at 2018-4-22 05:42
I have the same problem with the MavicPro And SAMSUNG Note 8. "Failed To Set SD Card" Please erase this error. THX

Create the folder "DJI/dji.go.v4/DJI_RECORD" in the root of your SD card
After in the application DJI GO 4  select the root of your SD card (and not a specific folder)
and it will work
2018-4-24
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fansebe62400
lvl.1
United States
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G_Sig Posted at 2017-12-19 07:48
It works perfect for me. This is the path which it use.
[view_image]  
It is card which I have used in P3S and Mavic. Edited: Forgot, you might have to use both "cache locally when recording" and cache to SD card" .

i was also having this problem, i too unchecked local storage and have the exact same issue as OP described. I will check mark store locally to see if it then will store to sd card, kind of a bummer you have to fill up storage locally to fill up storage on SD card. huge bummer.
2018-5-16
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djiuser_yshFRryilNvl
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djiuser_T8BphO9uhzSW Posted at 2018-4-24 11:40
Create the folder "DJI/dji.go.v4/DJI_RECORD" in the root of your SD card
After in the application DJI GO 4  select the root of your SD card (and not a specific folder)
and it will work

This works perfectly.

Thanks!!!
2018-6-7
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HedgeTrimmer
Captain
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Is "Cache to SD Card" option only available on Smart Phones running Android OS?

Option does not show up on CrystalSky running Android OS.
2018-6-7
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Rochambeaux
lvl.1
United States
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I'm sure this is just new user ignorance but whenever I try to enable cache to SDCARD I get a popup about "Path Tutorial" which has no relevance to my Android tablet/phone.  Am I going about this the wrong way?
2018-12-9
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G_Sig
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Rochambeaux Posted at 12-9 14:03
I'm sure this is just new user ignorance but whenever I try to enable cache to SDCARD I get a popup about "Path Tutorial" which has no relevance to my Android tablet/phone.  Am I going about this the wrong way?

Scroll all way down to set path.
2018-12-9
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Rochambeaux
lvl.1
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G_Sig Posted at 12-9 14:57
Scroll all way down to set path.

On what screen?  The "tutorial" is telling me to go to a screen/option that doesn't exist...
2018-12-9
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G_Sig
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Rochambeaux Posted at 12-9 16:08
On what screen?  The "tutorial" is telling me to go to a screen/option that doesn't exist...

On this screen.
2018-12-9
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G_Sig
Captain
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Iceland
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Rochambeaux Posted at 12-9 16:08
On what screen?  The "tutorial" is telling me to go to a screen/option that doesn't exist...

Then you see this.
2018-12-9
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Rochambeaux
lvl.1
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Yeah, I can't get to that screen - it doesn't exist.
2018-12-9
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G_Sig
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Rochambeaux Posted at 12-9 16:08
On what screen?  The "tutorial" is telling me to go to a screen/option that doesn't exist...

And this is where you select the path.

Best is to first make the folders on the card.
Dji\dji.go.v4\DJI-RECORD.
Then when it come to this 3. picture click the card icon and select.
2018-12-9
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G_Sig
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Rochambeaux Posted at 12-9 21:45
Yeah, I can't get to that screen - it doesn't exist.

Picture #1 and #2 are one the same screen. #2 is if you scroll down in the Save Path Settings Tutorial.
2018-12-9
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RicV
lvl.1
Flight distance : 7 ft
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djiuser_T8BphO9uhzSW Posted at 2018-4-24 11:40
Create the folder "DJI/dji.go.v4/DJI_RECORD" in the root of your SD card
After in the application DJI GO 4  select the root of your SD card (and not a specific folder)
and it will work

How do you remove the path once you have set it?  I need to remove and try again except this time to the root on the SD card.  
1-9 07:22
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