I picked up an second hand osmo mobile with the zen muse m1 smartphone head. The person turned it on infront of me and it worked just fine. After bringing home and not using for 1 week, I attempted to use it yesterday and upon starting it just spins around like crazy. I balanced phone on gimbal prior to power on(IPhone 6s). Battery fully charge as well. First few times app kept saying gimbal locked, please turn to unlock. Now just keeps saying "adjust device and reboot osmo or press trigger twice. Yellow system light flashing after initial green light blink on start. ANY HELP GREATLY APPRECIATED.

Video of it in motion

Not sure why video won't attach but here is YouTube link
https://youtu.be/cw-c0RnMPPA

OSMO-G Posted at 2017-12-18 17:05
Not sure why video won't attach but here is YouTube link
https://youtu.be/cw-c0RnMPPA

That link doesn’t work

Hello G, sorry for the trouble caused.
From the video, I saw you attached the mobile phone reversely, which will affect the sensor to detect the mobile phone.
Please mount the mobile phone correctly to see if the problem persists, here is the video for your reference: Thank you.

DJI Mindy Posted at 2017-12-19 00:52
Hello G, sorry for the trouble caused.
From the video, I saw you attached the mobile phone reversely, which will affect the sensor to detect the mobile phone.
Please mount the mobile phone correctly to see if the problem persists, here is the video for your reference: https://www.youtube.com/watch?v= ... eTPAwsxMlsLm8xUqQY6 Thank you.

Thank you for your response however, that was just a demo for you to see what it's doing while I record it with the phone I ACTUALLY use on the gimbal. It does exact same thing with the phone turned around as you mention. As well, I think me and you both know that the sensor not recognizing the phone does not make it go crazy like that. But im any case, problem persists and I would love a solution.

Nigelbrinkmann Posted at 2017-12-18 17:11
That link doesn’t work

https://youtu.be/cw-c0RnMPPA
You may need to copy and paste.  It sure why it doesn't creat a hyper link

OSMO-G Posted at 2017-12-20 09:59

You may need to copy and paste.  It sure why it doesn't creat a hyper link

Hi G, it seems there is something wrong with the gimbal, we suggest to send in for thorough diagnosis, the team will help to get it fixed, we are sorry for the inconvenience caused.

DJI Mindy Posted at 2017-12-21 23:23
Hi G, it seems there is something wrong with the gimbal, we suggest to send in for thorough diagnosis, the team will help to get it fixed, we are sorry for the inconvenience caused.

where exactly do i send it too? I am out of warranty period...

OSMO-G Posted at 2017-12-22 16:04
where exactly do i send it too? I am out of warranty period...

The official repair center locates in California, US, if the product is out of warranty period, you will need to pay for the repair, sorry for the inconvenience caused. If you agree, please contact our support to start a ticket: https://www.dji.com/support?site=brandsite&from=nav
There are also some recommended repair centers, you may find one closest to your location if you do not want to send to California: https://www.dji.com/service/repair/centers

DJI Mindy Posted at 2017-12-22 18:17
The official repair center locates in California, US, if the product is out of warranty period, you will need to pay for the repair, sorry for the inconvenience caused. If you agree, please contact our support to start a ticket: https://www.dji.com/support?site=brandsite&from=nav
There are also some recommended repair centers, you may find one closest to your location if you do not want to send to California: https://www.dji.com/service/repair/centers

terrible servicing by DJI - no repair centers in Canada and those who do call themselves repair centers only work on drones, no OSMO. for a $300+ product, this is terrible after purchase service.

OSMO-G Posted at 2017-12-28 13:58
terrible servicing by DJI - no repair centers in Canada and those who do call themselves repair centers only work on drones, no OSMO. for a $300+ product, this is terrible after purchase service.

G, we sincerely apologize for the inconvenience caused.
Please contact our support to send in the device to official repair center, the local repair team will take care of it and get it fixed very soon.
We will keep improving our after-sale service to make your experience with us better in the future.