My Osmo Mobile Gimbal ther ir crazy. I try reset settings but... not working
Can someone help me ?

youtu.be/557nwMrSKTI

https://youtu.be/557nwMrSKTI

Oh gosh, that looks bad. Did you drop it?

If you can hold your Osmo Mobile like that while it is on and feel no resistance, there is something wrong I would say.
Not sure what happened before this, but if you hold your Osmo Mobile at the bracket while it is on, you will break the motor for sure.
Only balance the thing when it is off.

I would try a calibration and if that does not work, send it back for repair.

Hi there, it seems that you mount the phone case right? Please remove it.
Then please enter gimbal settings to turn off ''Mobile Detect'' to have a try, please let me know if the problem persists, thank you.

DJI Mindy Posted at 2017-12-19 21:20
Hi there, it seems that you mount the phone case right? Please remove it.
Then please enter gimbal settings to turn off ''Mobile Detect'' to have a try, please let me know if the problem persists, thank you.

Hello my friend. Thanks for the answer. This option does not exist in the "Dji Go 4 - For products before P4" APP for Osmo Mobile. I continue with the problem.  

Montfrooij Posted at 2017-12-19 12:59
If you can hold your Osmo Mobile like that while it is on and feel no resistance, there is something wrong I would say.
Not sure what happened before this, but if you hold your Osmo Mobile at the bracket while it is on, you will break the motor for sure.
Only balance the thing when it is off.

Hi there, tks for the answer.  I was using it in a conventional shoot. I paused briefly for a lunch and left him on the table. When I came back and called him, the problem began to appear. He did not fall, I did not force Gimbal, nothing abnormal.

Boardtalk Posted at 2017-12-19 11:23
Oh gosh, that looks bad. Did you drop it?

Hi there... No, I did not drop...  I was using it in a conventional shoot. I paused briefly for a lunch and left him on the table. When I came back and called him, the problem began to appear. He did not fall, I did not force Gimbal, nothing abnormal.

Elio Bonfim Posted at 2017-12-20 08:11
Hello my friend. Thanks for the answer. This option does not exist in the "Dji Go 4 - For products before P4" APP for Osmo Mobile. I continue with the problem.

You should be using DJI Go and not DJI Go 4.

I hope this helps to fix the problem.

Elio Bonfim Posted at 2017-12-20 08:14
Hi there, tks for the answer.  I was using it in a conventional shoot. I paused briefly for a lunch and left him on the table. When I came back and called him, the problem began to appear. He did not fall, I did not force Gimbal, nothing abnormal.

So before, all was ok?
Was it on when you put it on the table?

Boardtalk Posted at 2017-12-20 10:22
You should be using DJI Go and not DJI Go 4.

I hope this helps to fix the problem.

Hi there.... Dji Go 4 is the application indicated by Dji on the site. There is no other version in the Play Store. I tried to find another.

Montfrooij Posted at 2017-12-20 12:00
So before, all was ok?
Was it on when you put it on the table?

Yes, yes, yes ... that's right. However, I put it on the table off. When I called him, he was in my hand. But it still did not work.

Elio Bonfim Posted at 2017-12-21 03:42
Yes, yes, yes ... that's right. However, I put it on the table off. When I called him, he was in my hand. But it still did not work.

Any chance it was on by accident when you put it on the table?
That would break the engines.

Montfrooij Posted at 2017-12-21 03:47
Any chance it was on by accident when you put it on the table?
That would break the engines.

No, no chance. I even hung up ... I called him when I was in my hand ....

Elio Bonfim Posted at 2017-12-21 04:19
No, no chance. I even hung up ... I called him when I was in my hand ....

Ok, I give up.
I would contact support.

Elio Bonfim Posted at 2017-12-21 03:29
Hi there.... Dji Go 4 is the application indicated by Dji on the site. There is no other version in the Play Store. I tried to find another.

[view_image]

Nope, its "DJI Go" for the Osmo. Please see this link for the play store, DJI Go

Elio Bonfim Posted at 2017-12-20 08:11
Hello my friend. Thanks for the answer. This option does not exist in the "Dji Go 4 - For products before P4" APP for Osmo Mobile. I continue with the problem.

Hi there, the corresponding APP of Osmo Mobile is DJI Go APP.
When you run DJI Go, please make sure DJI Go 4 APP has been completely closed.
''Mobile detect'' can be found in DJI Go--Gimbal Settings.
Here is the tutorial video of how to use Osmo Mobile properly, please refer to it, thank you.

I have the same problem. I installed the app informed here and it did not solve.

I kept the box working. When I used it again hours later, it was crazy.

I can not calibrate. Reinstalling the firmware did not solve.

I'm worried because I bought it in another country less than a week ago.