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Dji care/assistance didn't find any problem? PLEASE HELP(moderators)
808 21 2017-12-20
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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Hello guys,

i'm mostly here asking for DJI moderators ( Dji Mindy  - Dji Thor and all of the others)

My Mavic pro (bought on dec 2016) has since always had problems when recording at HIGHER than 30 fps ! I've been waiting this last firmware to get the solution(other reported it to solve the JELLO problem) but it did NOT fix mine so i decided to send it in assitance at DJI EUROPE ( case : CAS-1303843-P0M9D7)

This morning i've got an answer from DJi europe :
Remark: Warranty. No damage. No problem found. Videos were recorded during  a flight test and there were no glitches or artifacts.

Could you please tell them to REALLY consider the problem i've ? i'm gonna upload the video now so you can clearly see what's the problem ( which btw is FAMOUS to many other users) Dji mavic is under WARRANTY and also UNDER DJI CARE insurance... please ask them to do a proper job and not jsut to send me a DEFECT unit !
thank you

watch video here:
https://drive.google.com/file/d/ ... HQ/view?usp=sharing

you can clearly see all the JELLO artifacts over the tubes.. om the top of buildings and balconies... !! this happen if i do NOT record at 30fps !


2017-12-20
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Simmo1
First Officer
Flight distance : 1624 ft
Australia
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Nothing wrong with that buddy!! There is no Jello there.
2017-12-20
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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Simmo1 Posted at 2017-12-20 03:29
Nothing wrong with that buddy!! There is no Jello there.

well than probably you forgot your glasses today...
2017-12-20
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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now look at those edges... and watch again! and now tell me "there is nothing..."
PicsArt_12-20-12.40.56.jpg
2017-12-20
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Simmo1
First Officer
Flight distance : 1624 ft
Australia
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Thats at 60fps?
If so then I believe that was an issue with the early Mavics. A firmware upgrade is not going to fix it its a hard ware issue that was apparently fixed with units built after August 2017.
2017-12-20
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Hugh Jaynus
First Officer
Flight distance : 1204754 ft
United States
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DJI touted 1080/60 when marketing this product to us, but unfortunately it is well known that the 'feature' produces unusable video and they quietly addressed this issue in a hardware fix in later iterations of the Mavic, but will take no action to correct it (or even admit it) for those of us left with the problem.
2017-12-20
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DJI Diana
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Flight distance : 2408 ft

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Hi, Bucefalo, sorry to read on this, I've forwarded this video to the engineers for analysis, I'll keep you updated.
2017-12-20
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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DJI Diana Posted at 2017-12-20 19:29
Hi, Bucefalo, sorry to read on this, I've forwarded this video to the engineers for analysis, I'll keep you updated.

thank you Dji Diana... but please stop dji europe... they intend to send me back my mavic cause (probably without a real test) they consider it NO DO MAGE, NO PROBLEM (their words..)
2017-12-20
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DJI Diana
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Bucefalo Posted at 2017-12-20 23:09
thank you Dji Diana... but please stop dji europe... they intend to send me back my mavic cause (probably without a real test) they consider it NO DO MAGE, NO PROBLEM (their words..)

I'll do my best to stop them sending the drone back before we figure it out.
2017-12-20
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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thank you, i appreciate it !
2017-12-20
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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DJI Diana Posted at 2017-12-20 23:38
I'll do my best to stop them sending the drone back before we figure it out.

Dji Diana thank you to follow this case... at the moment situation is evolving and they replied me  writing that the case will have a deeper check!! thank you !
2017-12-21
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DJI Diana
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Bucefalo Posted at 2017-12-21 00:59
Dji Diana thank you to follow this case... at the moment situation is evolving and they replied me  writing that the case will have a deeper check!! thank you !

Glad to hear that, hope everything goes well, I'll keep an eye on your case as well.
2017-12-21
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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DJI Diana Posted at 2017-12-21 01:07
Glad to hear that, hope everything goes well, I'll keep an eye on your case as well.

Diana sorry to bother but..
the repair status changed into this:
beside the fact that 21 December at 20:09 will happen in 6 hours from now
could you let me know what happens? did they really send it back to me anyway?

2017-12-21
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DJI Thor
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Flight distance : 13602 ft
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Bucefalo Posted at 2017-12-21 05:02
Diana sorry to bother but..
the repair status changed into this:
beside the fact that 21 December at 20:09 will happen in 6 hours from now

Bucefalo, I checked the case log, the local team had stopped the shipping after receiving DJI Diana's request. The details of the info you provided had submitted, our engineers will do the best to help. Hope all will be settled down soon.
2017-12-21
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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DJI Thor Posted at 2017-12-21 22:33
Bucefalo, I checked the case log, the local team had stopped the shipping after receiving DJI Diana's request. The details of the info you provided had submitted, our engineers will do the best to help. Hope all will be settled down soon.

wonderful... thank you guys!
2017-12-21
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DJI Thor
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Flight distance : 13602 ft
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Bucefalo Posted at 2017-12-21 23:51
wonderful... thank you guys!

No problems. Hope you can get the drone back to the air soon.
2017-12-22
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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DJI Thor Posted at 2017-12-22 22:24
No problems. Hope you can get the drone back to the air soon.

good morning @dji thor ! got mavic back ( they claimed to change gimbal board  but they simply sent me another refurbished mavic .. ) and guess what? EXACTLY same problem..
if you want i can post another video i made this morning :
jello effect and moire effect when shooting at more than 30/25 frames ..

what should i do ? they sent , apparently, a Mavic that was build in the same periodthat mine was build(december 2016) ! i suspscted it could  have also same problem :-(
please help me to solve this problem ! thank you
2018-1-3
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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ORIGINAL VIDEO:
https://drive.google.com/open?id=16U5W5s3_wTeujJIa8IEbLOYe1kiuhxsC

video in details !
https://drive.google.com/open?id=1XvWM5hAXP4lWsa-DAUFwsHYa-IUsQ8Tp
this is so bad really !


2018-1-3
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DJI Susan
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Bucefalo Posted at 2018-1-3 08:37
ORIGINAL VIDEO:
https://drive.google.com/open?id=16U5W5s3_wTeujJIa8IEbLOYe1kiuhxsC

Thanks for getting back to us. We'll double check with our engineers and keep you updated.
2018-1-3
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Bucefalo
Second Officer
Flight distance : 444944 ft
Italy
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DJI Susan Posted at 2018-1-3 22:30
Thanks for getting back to us. We'll double check with our engineers and keep you updated.

Thank you Dji  Susan, yesterday I had another case opened by dji support in chat..waiting their reply.
Please if I go through the entire process again could you please make 2 things clear for assistance?
1) this is same thing of earlier problem so I expect it to be consider as same case (under warranty ..)

2) if they will send me another refurbished drone could they send me at least a more recent product?  Mine was build on Dec 2016 and the one refurbished is Dec 2016 both with same problem..
Thank you for your support
2018-1-4
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DJI Susan
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Bucefalo Posted at 2018-1-4 05:14
Thank you Dji  Susan, yesterday I had another case opened by dji support in chat..waiting their reply.
Please if I go through the entire process again could you please make 2 things clear for assistance?
1) this is same thing of earlier problem so I expect it to be consider as same case (under warranty ..)

Bucefalo, our engineers are reviewing this case, we'll keep follow up and offer corresponding solutions. Appreciate your patience.
2018-1-4
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DJI Susan
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Update: Thanks for your patience. I just got the latest news from our engineers that they still recommend to send it in for a fully diagnosis. With the new case number, we'll double check with the local team and try our best to help you out. Again, we're sincerely sorry about this.
2018-1-14
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