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Can't update Flysafe database
972 14 2017-12-23
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josephayay
lvl.2
Philippines
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Can't download flysafe database. Can you please help me on this? Thanks!
Screenshot_20171223-111032.png
2017-12-23
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josephayay
lvl.2
Philippines
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P.S don't mind the wifi signal.
2017-12-23
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Vendex
First Officer
Flight distance : 15510449 ft
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Bulgaria
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josephayay Posted at 2017-12-23 08:57
P.S don't mind the wifi signal.

You can try with DJI Assistant 2
2017-12-23
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josephayay
lvl.2
Philippines
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How? I already did that. Nothing happens.
2017-12-23
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BagoDJIoperator
Captain
Flight distance : 1077608 ft
Trinidad and Tobago
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Connect your drone to the RC and try and update that way. Hopefully it works.
2017-12-23
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Punchbuggy
Captain
Flight distance : 483166 ft
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Australia
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Hi. Not sure how you're connected after getting the update message.
When you get the message on your smartdevice, attach the device directly to the craft using the cable provided. Note that the craft must already be powered up for the device to recognise the connection when the cable is plugged in - this has caught me out before.
2017-12-23
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Vendex
First Officer
Flight distance : 15510449 ft
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Bulgaria
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Punchbuggy Posted at 2017-12-23 14:10
Hi. Not sure how you're connected after getting the update message.
When you get the message on your smartdevice, attach the device directly to the craft using the cable provided. Note that the craft must already be powered up for the device to recognise the connection when the cable is plugged in - this has caught me out before.

You are right and the RC should remain on while the update is in progress, as I remember?
2017-12-23
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Punchbuggy
Captain
Flight distance : 483166 ft
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Australia
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Vendex Posted at 2017-12-23 14:48
You are right and the RC should remain on while the update is in progress, as I remember?

No, I don't believe it does, Vendex. The smart device is directly connected to the craft (and using it's wifi connection to download the update), so the controller doesn't have a part to play. At least, that's how I recall it... ;-)
2017-12-23
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josephayay
lvl.2
Philippines
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I'm connected directly to the aircraft. And connected to the wifi. Still stock in zero. Just want to know how they update it in DJi Assistant. Do I need to click something?
2017-12-23
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josephayay
lvl.2
Philippines
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No solutions here? Anybody from DJI. Please.
2017-12-23
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Vendex
First Officer
Flight distance : 15510449 ft
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Bulgaria
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When you connect with DJI Assistant 2 a window should appear on screen telling you for this update
2017-12-24
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josephayay
lvl.2
Philippines
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Nothing appears on screen.
2017-12-24
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DJI Diana
Administrator
Flight distance : 2408 ft

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josephayay Posted at 2017-12-24 04:35
Nothing appears on screen.

Hi Josephayay, please connect the drone to the DJI Assistant 2, then refresh the firmware. Please also reinstall the APP, the connect the drone to the APP, see if it works.
2017-12-25
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josephayay
lvl.2
Philippines
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DJI Diana Posted at 2017-12-25 00:45
Hi Josephayay, please connect the drone to the DJI Assistant 2, then refresh the firmware. Please also reinstall the APP, the connect the drone to the APP, see if it works.
https://www.youtube.com/watch?v=0XNlhlDXMAs&index=3&list=PL8-vxWY64sBNqoF71lWL0ZCztUE9JaFK8

Already did that for how many times. Still, nothing happens.
2017-12-25
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steve_in_TX
lvl.2
Flight distance : 112871 ft
United States
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What was your resolution for this?  I'm having trouble with this and a DJI Spark.
2018-1-6
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