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If you can't login, you can't fly. Why?
1786 16 2017-12-27
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David_
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Seems like a strange question, right? On Christmas day, and several times in the past, DJI servers were overloaded, preventing new customers from logging in. Should just be a minor inconvenience, right? Well, the problem is that someone at DJI decided that logging in more important than customer satisfaction. They explicitly placed logic in the app that makes it so that the only way to use the app is by logging in. Because this unnecessary logic exists, when their servers get overloaded, your drone is bricked until they come back up. This situation rightfully infuriated a lot of new customers on Christmas day and several times in the past. (see links below) Imagine driving for hours to some remote site only to find out your drone is bricked because DJI decided logging in was more important than you being able to use a product that you own. All DJI has done in the past is slowly react to get the servers back up and apologize. The servers are not the problem though! The problem is that logging in was artificially placed there as a requirement to be able to use the drone! A simple code change would have removed that requirement the first time this issue came up and thus prevented it from ever happening again. DJI did not do this though. Why?

https://forum.dji.com/forum.php?mod=viewthread&tid=125769
https://forum.dji.com/forum.php?mod=viewthread&tid=125784
https://forum.dji.com/forum.php?mod=viewthread&tid=114931
https://forum.dji.com/forum.php?mod=viewthread&tid=125835
https://forum.dji.com/forum.php?mod=viewthread&tid=79104
2017-12-27
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David_
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Should you be forced to login to be able to use your drone?

Why does DJI force you to login to be able to fly?

Is it right that a forced login requirement will stop you from being able to fly if their servers go down or if you don't have internet?

2017-12-29
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hallmark007
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David_ Posted at 2017-12-29 10:44
Should you be forced to login to be able to use your drone?

Why does DJI force you to login to be able to fly?

I think judging by the response it’s not a topic that is concerning many people.
2017-12-29
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Tviscomi
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hallmark007 Posted at 2017-12-29 10:59
I think judging by the response it’s not a topic that is concerning many people.

Besides the fact that the OP has posted the same thing on at least 5 different threads
2017-12-29
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David_
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hallmark007 Posted at 2017-12-29 10:59
I think judging by the response it’s not a topic that is concerning many people.

It concerned and angered all of the people in the threads below. Do you work for DJI? Why are you trying to hard to suppress a simple question? Why won't DJI make logging in optional? Unless you work for them, your guesses would just be useless speculation.

https://forum.dji.com/forum.php?mod=viewthread&tid=125769
https://forum.dji.com/forum.php?mod=viewthread&tid=125784
https://forum.dji.com/forum.php?mod=viewthread&tid=114931
https://forum.dji.com/forum.php?mod=viewthread&tid=125835
https://forum.dji.com/forum.php?mod=viewthread&tid=79104
2017-12-29
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Tviscomi
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David_ Posted at 2017-12-29 11:18
It concerned and angered all of the people in the threads below. Do you work for DJI? Why are you trying to hard to suppress a simple question? Why won't DJI make logging in optional? Unless you work for them, your guesses would just be useless speculation.

https://forum.dji.com/forum.php?mod=viewthread&tid=125769

I think the point that Hallmark was trying to make is that we have already accepted it and moved on.  A majority of the posts in your link(s) occurred of the Xmas holiday when the DJI server(s) were down.  Which they always seem to be down at Xmas.
2017-12-29
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hallmark007
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Tviscomi Posted at 2017-12-29 11:22
I think the point that Hallmark was trying to make is that we have already accepted it and moved on.  A majority of the posts in your link(s) occurred of the Xmas holiday when the DJI server(s) were down.  Which they always seem to be down at Xmas.

That’s correct and now we have also seen other drone manufacturers do similar.
2017-12-29
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hallmark007
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David_ Posted at 2017-12-29 11:18
It concerned and angered all of the people in the threads below. Do you work for DJI? Why are you trying to hard to suppress a simple question? Why won't DJI make logging in optional? Unless you work for them, your guesses would just be useless speculation.

https://forum.dji.com/forum.php?mod=viewthread&tid=125769

I think it’s fair to say that almost all those threads are regarding dji sever going down on Christmas Day , Apple also had similar problem, I actually think this is more because of the shear number of new dji drones being purchased, so this speaks for itself about what people think about dji..

I don’t work for dji but I am a realist and I know this won’t be changed, and as it turned out it wasn’t as bad as all the conspiracy theorists told us it would be.
2017-12-29
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David_
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The question still remains; why does DJI force the customer to log in, even when this decision has resulted in so many upset customers? What is it about forcing a customer to log in that is so much more important than customer satisfaction?
2017-12-29
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lvl.2
Flight distance : 223389 ft
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So you have to login and connect to DJI servers everytime when using the Spark?

What if you go to a really scenic/remote area and there isn't any 3G/4G coverage - no fly?

This also raises a potential problem which occured when in flight which I'll raise in a new thread.
2017-12-30
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S.J
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David_ Posted at 2017-12-29 10:44
Should you be forced to login to be able to use your drone?

Why does DJI force you to login to be able to fly?

As far as i know, even if u login , during flight the internet doesnt work and spark works well...i dont see any logging issues then.
im using a android device
2017-12-30
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hallmark007
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Set Username Posted at 2017-12-30 09:20
So you have to login and connect to DJI servers everytime when using the Spark?

What if you go to a really scenic/remote area and there isn't any 3G/4G coverage - no fly?

No you don’t you are logged in simply by using this forum, just don’t log out just like you do with FB, Twitter etc and you will never have to log in again.
2017-12-30
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David_
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Set Username Posted at 2017-12-30 09:20
So you have to login and connect to DJI servers everytime when using the Spark?

What if you go to a really scenic/remote area and there isn't any 3G/4G coverage - no fly?

If the app updates and before using it again, you go to some remote location without internet, you'll be grounded until you get internet and login.  If you are a new customer or the app updates, and you don't have internet, or their servers go down, (which they do on most major holidays), then you are grounded. DJI must know who is flying the drone so they can monitor and report you if necessary. If you don't login you can't fly. Even though logging in has nothing to do with the physical ability of the drone to fly.

DJI is taking its problems (i.e. the FAA and inept drone pilots) and pushing those problems onto you, the customer by adding unnecessary restrictions (i.e. no-fly zones, forced autoland, forced login, altitude limits, etc.). Technically, you are better off having as many options as possible. DJI's log-in-or-you-can't-fly policy is just one of the many ways DJI is limiting your options, for their sole benefit. Do you really own your aircraft or does DJI own it?
2018-1-2
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lvl.2
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Ireland
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So, DJI know when and where you take-off and land?

Wonder if they are they getting any live GPS or telemetry?

And no, I don't have anything to hide/fear etc. Just wondering.
2018-1-3
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Jezmo
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I am confused. My app has updated three times and the only time I had to log in was the first time I downloaded and used the DJI Go 4 app. I use a tablet that is WiFi only and since I have to use the WiFi to connect to the controller, I have to disconnect from the internet and do so before starting the app. No login after that first time.
2018-1-3
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hallmark007
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Jezmo Posted at 2018-1-3 17:53
I am confused. My app has updated three times and the only time I had to log in was the first time I downloaded and used the DJI Go 4 app. I use a tablet that is WiFi only and since I have to use the WiFi to connect to the controller, I have to disconnect from the internet and do so before starting the app. No login after that first time.

You don’t need Internet to fly if your signed into the app your fine. The OP is off his head and knows nothing about signing in and is just trying to create hysteria almost everything he has said is totally wrong.
2018-1-3
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David_
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hallmark007 Posted at 2018-1-3 18:00
You don’t need Internet to fly if your signed into the app your fine. The OP is off his head and knows nothing about signing in and is just trying to create hysteria almost everything he has said is totally wrong.

I'll repeat it again for you. If your app updates itself and you don't use the app before trying to use the app in a place that doesn't have internet, or if you do have internet but DJI's servers are down, you won't be able to fly. You were just lucky that the timing worked out that it didn't happen to you. Below are references:
https://forum.dji.com/forum.php?mod=viewthread&tid=125769
https://forum.dji.com/forum.php?mod=viewthread&tid=125784
https://forum.dji.com/forum.php?mod=viewthread&tid=114931
https://forum.dji.com/forum.php?mod=viewthread&tid=125835
https://forum.dji.com/forum.php?mod=viewthread&tid=79104

2018-1-3
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