Please select Into the mobile phone version | Continue to access the computer ver.
Video format is not support
1136 5 2017-12-28
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans850cc0d2
lvl.1
Flight distance : 883104 ft
Hong Kong
Offline

Hi all

I inserted the SD card from my Mavic Pro to my Crystalsky to edit. However when I loaded the videos, it always show a message "Video format is not support" and the editing will be failed finally. Anyone knows what's wrong with me? Thanks.
2017-12-28
Use props
Swedrone
Captain
Flight distance : 10273494 ft
  • >>>
Sweden
Offline

Hi,
It works for me. Played utrasmooth. The file was recorded in 3840x2160 and MOV format
2017-12-28
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi there, may I know the type of your SD card?
Did you run the latest CrystalSky firmware? Any chance to post a screenshot here? Thank you.
2017-12-29
Use props
fans850cc0d2
lvl.1
Flight distance : 883104 ft
Hong Kong
Offline

Attached SD card, Crystalsky firmware version , screen capture of the problem. And convertion always stop around 10%.
20171230_090757.jpg
20171230_090856.jpg
20171230_091618.jpg
20171230_091542.jpg
2017-12-29
Use props
tkiraly1
lvl.2
Flight distance : 5141591 ft
United States
Offline

I just recently got my  replacement CRYSTALSky Ultra And I’m having the same it won’t allow me to edit video  format is not supported
2018-2-4
Use props
dmiles
lvl.2
Flight distance : 51194 ft
Offline

Same issue here. I seem to be having all the issues everyone else is having, and one issue that I couldn't find on the internet anywhere. Had to fix that one myself.
2018-4-19
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules