Rancher
lvl.3
Flight distance : 56824 ft
United States
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DroneFlying Posted at 2017-12-30 06:15
There's so much misinformation and confusion in this thread -- and the posts are so long -- that I'm not going to try to address each one, but there are some points I think need to be made to address the comments.
While some of what you say is correct, let me throw this out. What you state is not correct information, it is interpretive.
1 - "The number of charge cycles on a Mavic battery is isn't particularly relevant"... but, then again, it can be if there is a pattern and there is a pattern. If, a baseline is drawn, and I have 2 other batteries from the same purchase by the same person, and we also have others experiencing the same issue, then a pattern may be drawn and thus a hypothesis can be made that the two are, in fact, related.
2 - Yes, a Lipo battery can be ruined in six months through simple neglect. I see no signs of wear and tear on this battery and with having flown it prior to today and the records show no evidence of neglect or issues, the assumption that this is, again in fact, related to neglect, is just that, an assumption.
3 - DJI reps never try in-depth problem solving in a forum. Agreed. No-one asked them to go, "okay, Rancher, let's take a closer look at this" in the open forum. All that was stated was there was no discussion or any sort of documentation related to what is a pattern of issues with a product that is vital to the operation of the drone.
4 - I did put it in the drone and let it sit there for almost an hour. We have already established this and thus, not relevant.
5 - Buying a used Mavic is not the issue, the fact the battery is dead in only 20 charges is. If I bought a used Mavic and the battery had 50-100 charges, I would probably go "eh".. but since I clearly conducted the last 2-4 charges myself, it was purchased with only 16 or so charges and that is an unacceptable failure. This is not about buying habits or expectations but about the quality of a product that should be expected to last longer and can clearly, by use of the Manufacturer software, be shown to be totally unacceptable. So, your advice on this aspect is, once again, irrelevant to this topic, but very good advice.
6 - I disagree whole-heartedly with DJI should not have to do more. If I show a product to be inferior to what general expected expectations should be, they are under zero obligation to replace said item, but that does not mean they should not agree that there is a very large and growing issue with this product and it should be addressed.
7 - DJI does not know or cover every issue- but thisis not "every issue". If there is a specific way that this battery can be saved and should be saved, then there should be documentation on how to do this.
I come from a software testing and quality control background. I would in no way allow an ongoing issue, one that has garnered so many forum posts on so many sites and Youtube videos to go unanswered with a "best practices" on how to care for your battery and, in the event that one goes bad like this, what can be done and what steps can be taken. It is about taking a few hours, documenting possible fixes, and then posting a link so people do not have to browse the entire web trying to find solutions. It is called "responsibility" and has nothing to do with whether they are at fault or I am, or whether they replace a batter or not, it is about a known vital aspect of the Drone life, and 1/8th of it's price. It deserves some documentation to preserve it.
Not only is it the right thing to do, but it would save money on RMAs.
Lastly.. #7 - Again, an assumption. People understand, but they get fanboys that try to talk to them like we are idiots and do not comprehend the issues. We do, I assure you. While your input is very nice and appreciated, whether this sounds like it or not...I am a grown man that knows how to read and has exceptional troubleshooting and research capabilities. The fault in this device transcends warranty issues and while I am not asking them to replace it, clearly I already did by buying three more brand new ones, I DO expect my input to help ensure the next person does not have to deal with this.
In closing, I am not asking DJI to replace the battery. I already count it as a loss. I am not asking them to accept blame. I am giving as much input on a topic that is vital to our enjoyment. Without this healthy discussion and input like mine and others, DJI may not move forward and provide us all a better product and better support in the future. It is, I feel, all of our responsibility to ensure that we give a full account and demand a better product going forward. Without that, without someone(s) standing up and demanding that this be fixed, if we all simply accept what it is and ask for nothing, then we truely do deserve what we get.
And THAT...is the purpose in my posts.
So, while you may disagree with who and what is at fault, anything beyond this is an assumption of guilt and I am here to tell you the facts dictate exactly that this is a faulty product (this one battery) and should be addressed for future products,.
Now.. I am going outside to fly.
not ME..
The drone..
Because if it were ME.. that would be painful...
And my battery is WAY out of warranty.. lol
Russ
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