vfrailing
lvl.3
Flight distance : 2564442 ft
United States
Offline
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Just received this email from DJI Support:
Thank you for contacting DJI Technical Support.
We are sorry to hear about the problem you are having with your device.
May I ask you a question so we can confirm your request? What's the model of your mobile device?
And regarding to your question, no, the controller doesn't have to be in slave mode for the focus knob to work.
The focus knob problem has been learned, it can work but it is the process judgment logic is not good enough to cause the hand feeling bad.
The camera doesn't respond to this action if the speed is too slow. You need to twist it a little faster.
This feeling problem will continue to be optimized. Thank you for understanding,
Please kindly send us a video of the issue by email so we can check for you can provide you a better service, thank you for your cooperation.
If there is any further question, please feel free to contact us. We're always here to help.
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