skyvideoct
lvl.4
Flight distance : 1136230 ft
United States
Offline
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UPDATE:
Hello, thanks for contacting DJI. You can reach us by:
E-mail to: Inspire1@dji.com
Thank you!
11:29:34
The recent upgrade seems to have purged several flights/hrs/distance from the pilot app logs. I went from 120+ flights to 50 flights and lost approximately 65-75 minutes of flight time. Before the upgrade, I recall approaching 400k feet in cummulative distance. In retrospect, I should have "synced: my log to the cloud (icon) prior to start of the FW upgrade to backup the onboard systems.
lz contact live800 and provide ur DJI usercenter email to the support.
We will figure it out.
Jay Baldwin
AC=SVCT-1
11:32:26
No luck on retrieval of lost data. I've always been registered as the same user and single AC.
There has always been a 4 flight discrepancy between the AC and my user name I think because there were some flights on a different tablet. I just can't figure how I lost so many flights and data.
11:34:25
we got your message , just one moment
we are checking for you
11:35:27
Good. Let's resolve so I can tell the community that you actually care about this...
11:39:16
it may take some time sir, i'm still trying ti figure out what do you mean...
11:41:28
do you mean you lost some fight record date after update?
11:42:51
There is a serious delta between actual flight data and that reported by the app. The most recent update "stripped" me of over 50 flights and associated flight data.
Sorry, no speak chinese.
11:44:36
I'm trying to be civil and cooperative here, but I've been victim of loss in the data processes
you lost fight record on the app and some of your aircrafts flew away, am i right?
11:45:58
Before the update, I had over 106 flights. this went DOWN to 50 after upgrade.
No, I did NOT have "flyaway", just lost records of flight data on the "cloud"
ok, i understand you this time
OK, you now understand. How do we fix the situation?
11:52:16
did you add those data to favorites ?
Somewhere, there is a backup of my previous flight data that proves my point and accomplishments prior to the upgrade. Please restore/assimilate into my records to date.
11:54:32
Favorites?? No I did not. And I notice that some records do not have the "green" dot next to them. Also, ther has always been a discrepancy between what is shown for the user id and the AC. Please just advise if able to be corrected or not..
11:56:51
i'm afraid it can not be corrected ,sir
12:03:50
I will post this on the forum so all can see the result of this and know that you tried.
Oh well.
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