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Shaky footage
1109 13 2017-12-31
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MagicDaveCZ
lvl.4
Flight distance : 439413 ft
Czechia
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Hello everyone,
another problem appeared on the flight. When I was playing video, I found the video is shaky.

Preview:
Original SD Video Card: https://www.dropbox.com/s/lk7hf6yxelznan1/DJI_0134.MP4?dl=0

The propellers are fine, the wind in my opinion was not more than 10 m / s, the temperature was 1 degree celsius.

Where could be a mistake? Did anyone meet the same problem? I'm a beginner in flying with Spark.

Thank you all.

2017-12-31
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Gosh, this is really bad and not normal at all. You should open a support case.
2017-12-31
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MagicDaveCZ
lvl.4
Flight distance : 439413 ft
Czechia
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Wachtberger Posted at 2017-12-31 09:42
Gosh, this is really bad and not normal at all. You should open a support case.

Thank you for your opinion, I am sending a question to DJI via https://www.dji.com/support
2017-12-31
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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MagicDaveCZ Posted at 2017-12-31 09:50
Thank you for your opinion, I am sending a question to DJI via https://www.dji.com/support

You are welcome. Send them rightaway the link to your video.
2017-12-31
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MagicDaveCZ
lvl.4
Flight distance : 439413 ft
Czechia
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Wachtberger Posted at 2017-12-31 09:53
You are welcome. Send them rightaway the link to your video.

How long does it take to get the answer from DJI?

THX
2017-12-31
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Since it is a public holiday tomorrow probably around the globe you might need to be patient until Tuesday.
2017-12-31
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MagicDaveCZ
lvl.4
Flight distance : 439413 ft
Czechia
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Wachtberger Posted at 2017-12-31 13:30
Since it is a public holiday tomorrow probably around the globe you might need to be patient until Tuesday.

Thank you for the information. I'm curious what DJI will answer.
2018-1-1
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MagicDaveCZ
lvl.4
Flight distance : 439413 ft
Czechia
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FYI - Next day, next flight, another shaky footage It does not look very good. Most could be seen at 0:05-0:07. It was not as big as last time but it's noticeable on the video. You have to play the video in 1080p (On YT) - Watch the trees.

7 degrees celsius, cloudy, sport mode + normal mode.

Preview:
Original SD card video file: https://www.dropbox.com/s/jacyg8f7uq4zwrk/DJI_0205.MP4?dl=0
2018-1-1
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SudeMarito
New

Spain
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My friend had the same problem.

It's a gimball bug. Manufacturing defect. DJI will probably exchange Spark. Let me know. A lot of Spark has this mistake.
2018-1-1
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MagicDaveCZ
lvl.4
Flight distance : 439413 ft
Czechia
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I'll let you know. I'm waiting for an e-mail from DJI.
2018-1-1
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SudeMarito
New

Czechia
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MagicDaveCZ Posted at 2018-1-1 10:02
I'll let you know. I'm waiting for an e-mail from DJI.

Okay man
2018-1-1
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DJI Elektra
DJI team
Hong Kong
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MagicDaveCZ Posted at 2018-1-1 04:00
FYI - Next day, next flight, another shaky footage  It does not look very good. Most could be seen at 0:05-0:07. It was not as big as last time but it's noticeable on the video. You have to play the video in 1080p (On YT) - Watch the trees.

7 degrees celsius, cloudy, sport mode + normal mode.

Hi, Magic. Just to verify, did you try to fly in a place with sufficient light or in sunny day? Please try again and  keep us updated, thanks for your support.
2018-1-2
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MagicDaveCZ
lvl.4
Flight distance : 439413 ft
Czechia
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DJI Elektra Posted at 2018-1-2 18:10
Hi, Magic. Just to verify, did you try to fly in a place with sufficient light or in sunny day? Please try again and  keep us updated, thanks for your support.

Hello, thank you for your response. I tried to fly even in sunny weather. Unfortunately, sometimes the error turns out, sometimes not. I'm addressing the error with your email support - # 912112. In the last answer, I was advised to send Spark to a service center.
2018-1-3
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DJI Elektra
DJI team
Hong Kong
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MagicDaveCZ Posted at 2018-1-3 03:02
Hello, thank you for your response. I tried to fly even in sunny weather. Unfortunately, sometimes the error turns out, sometimes not. I'm addressing the error with your email support - # 912112. In the last answer, I was advised to send Spark to a service center.

I see. Thanks for your update. I believe that our support will take a good care of your spark. If you encounter any new problem, please contact us.
2018-1-5
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