No luck getting Refresh care on my Refirbushed Mavic Pro From Dji
776 4 2018-1-1
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rbryant1492
lvl.2
United States
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Any one else had no luck getting DJI Care Refresh set up on their
Refirbushed Mavic bought from DJI?
On Christmas day when I activated my Mavic I decided to get the refresh
I got an error msg and was not able to sign up.
I had never used it or opened the box so the 48 hr window was still in play.
The day after Christmas less than 24 hr after activation I did a chat with
Dji no luck at all the op did not seem to understand my problem.
The one reason I did not panic was I had purchased a policy from
State Farm for 60.00 so I guess it was a blessing in disguise.

2018-1-1
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Simmo1
lvl.4
Flight distance : 1624 ft
Australia
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dont panic......the population of a small country got a DJI product for Xmas....
2018-1-1
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DJI Susan
Administrator
Online

Sir, I'm sorry for the unpleasant experience. Please write an email to DJI Care Team via djicare@dji.com, our colleagues will assist you. Kindly offer your ticket number if you need further assistance.
2018-1-1
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Woe
Captain
Flight distance : 4129268 ft
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United States
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Lots of folks got a policy with State Farm. Blessings yes
2018-1-1
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rbryant1492
lvl.2
United States
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Hopefully the presure of State Farm policies will make Dji more receptive to fixing the Care Refresh program. You should not have to
Struggle this hard to give them money. Lol.
2018-1-1
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