I had a battery melt to the connecting pins. I thought it wasbthe battery. So I flew with my other 2 batteries with no problems for about 2 weeks. Then it happened again. Do I need to send it in for repairs? Is it under warranty?

Good idea!

May I have a picture of this case? If it has affected the pins inside the drone, I don't recommend continuing flying the drone. Please provide me with a picture for a better check, or you can send it back, we will help to take care of it.
Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will diagnose when we receive the drone, if it is a warranty case and within the warranty period, you won't need to pay for the repair.

Yes here are some pics. The drone was purchased in August. Only a few months old.

I filled out a repair order. I have a case number and a packing slip you guys emailed me. I can have it in the mail by tomorrow.

Should I send the batteries in also?

Again thank you for the help.

I wonder how many people will be checking their contacts after seeing those pics, your lucky you didn't lose the drone by it dropping out of the sky, imagine trying to get a warranty replacement in those circumstances

AlanHd Posted at 2018-1-3 09:15
I wonder how many people will be checking their contacts after seeing those pics, your lucky you didn't lose the drone by it dropping out of the sky, imagine trying to get a warranty replacement in those circumstances

I'm checking mine. Also may add some dialectic grease...

Seeing those pics, made me feel queasy and ill. That was nasty...

I hope it's a one off... What would cause that to short out?


RedHotPoker

Never seen that before.

Wow that is scary might check mine a little bit closer i think

First I've seen of this... Thats alarming! Has the drone or any of the batteries come into contact with water at all? And yes, I'd ship it back asap and wouldn't fly it again!

I have the same horrible pins as shown in the picture, but only on the battery.
Saw it yesterday, hardly got the battery out, it had burned in the pins inside the drone

That is Bad , Very bad ...... i shall be checking mine also

Another person on this thread with similar problems .

Jepp, me.... very bad

No one else has this problem with burned pins??

DJI Thor Posted at 2018-1-2 23:13
May I have a picture of this case? If it has affected the pins inside the drone, I don't recommend continuing flying the drone. Please provide me with a picture for a better check, or you can send it back, we will help to take care of it.
Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will diagnose when we receive the drone, if it is a warranty case and within the warranty period, you won't need to pay for the repair.

Add another one to the list. Could not remove my battery after flying today. After finally removing it, same situation. Both battery and chassis pins and surrounding plastic are melted, the plastic fused together which is why I couldn't remove the battery.

Went to fill out repair form, but there's no option that replaces the chassis that isn't accidental damage, and support hours are closed. Sigh, will have to call or do chat tomorrow. Not looking forward to wasting hours of time on support chat and being without my drone 5-6 weeks (best case). :-/

darana Posted at 2018-1-25 19:28
Add another one to the list. Could not remove my battery after flying today. After finally removing it, same situation. Both battery and chassis pins and surrounding plastic are melted, the plastic fused together which is why I couldn't remove the battery.

Went to fill out repair form, but there's no option that replaces the chassis that isn't accidental damage, and support hours are closed. Sigh, will have to call or do chat tomorrow. Not looking forward to wasting hours of time on support chat and being without my drone 5-6 weeks (best case). :-/

Then we are at least 3 people who have had melted batterys

Peo Posted at 2018-1-29 04:15
Then we are at least 3 people who have had melted batterys

Yep. Def odd. I do hope it is a one off. I initiated a case Friday, got label over weekend and am shipping back today. Keeping my fingers crossed on a decent experience this time..

fans6b82d7d5 Posted at 2018-1-3 08:13
Yes here are some pics. The drone was purchased in August. Only a few months old.

I filled out a repair order. I have a case number and a packing slip you guys emailed me. I can have it in the mail by tomorrow.

I am sorry for the late reply because I didn't receive the notifications. Had you sent the drone back already and did the thing resolve? We might need the whole drone and all the batteries in.
Besides, please kindly click the "Reply" button if you need to reply me so that I can get the reminder and can deal with it asap. Appreciate it.

darana Posted at 2018-1-25 19:28
Add another one to the list. Could not remove my battery after flying today. After finally removing it, same situation. Both battery and chassis pins and surrounding plastic are melted, the plastic fused together which is why I couldn't remove the battery.

Went to fill out repair form, but there's no option that replaces the chassis that isn't accidental damage, and support hours are closed. Sigh, will have to call or do chat tomorrow. Not looking forward to wasting hours of time on support chat and being without my drone 5-6 weeks (best case). :-/

I am terribly sorry to read this case and sorry for the late reply. Have you finished the repair applying progress? Please kindly send the drone and all the batteries in. Thank you.

Ill send in the drone an 2 battery to DJI in Holland, and got back a brand new drone + 2 battery.
so im happy again

Sorrrrrrry

I sent it in for repair. 100% covered under warranty. The are fixing some gimbal issues also for free. Was not sure if that was a side effect from the connection pins. And 2 free new battieries.

Phantomrain.org Posted at 2018-1-24 00:37
This is a known problem with the battery being a bit loose in the upper right hand corner. .   We have a lot of  clients send us there drones to be fitted with the Phantomrain Wet Suits and if you put the battery in , you will notice that the upper right hand corner of the battery is loose enough to just barely wiggle.   Enough for cold air to seep in and water.    This is why we talk so much about the how the Wet Suit seals the battery shut and keeps the cold air out and the battery whilel sealed in with no more shaking.       This same thing happens to the car battery when the terminals are not tight   or a motor cycle battery , the terminals start to melt over time if at all loose. ..   I posted a video about it on our site phantomrain.org   so you can get a better sense of it.
https://vimeo.com/239069906

...but why would I fly my P4 in the rain??

BearDrone Posted at 2018-2-11 16:19
...but why would I fly my P4 in the rain??

To record lightning? Haha


Fly higher.... ;-)



ReHotPoker

I had the same thing on 2 Batteries and in the drone. sent it in and will be getting new one with the refresh? Should it not have been replaced as a warranty like the others?

did you send the bird in for repair and did they fix the issue because it happen to me 4 days ago but the battery i had it was a 3rd party battery that i bought one off amazon please let me know thing about to send my bird in thx REGAN VATER

My P4P dropped out of the sky yesterday.  It landed in a tree and bent the landing gear.  After inspection, I noticed my battery pins were melted.  I checked the logs and it illustrates a sudden loss of voltage.  There is some plastic residue on the AC pins...

P4P is out of warranty since May.  I have hundreds of flights with this particular unit and 52 charges on the battery.

I was so lucky that it fell in a tree.  No visual gimbal damage.

Too bad it didn't happen a couple of months ago while under warranty.       https://forum.dji.com/thread-155065-1-1.html

ALABAMA Posted at 2018-7-2 17:20
Too bad it didn't happen a couple of months ago while under warranty.       https://forum.dji.com/thread-155065-1-1.html

You're telling me.

Same thing here.  Just noticed the pins melted inside the drone.  

BloodhoundGypsy Posted at 2018-10-24 12:00
Same thing here.  Just noticed the pins melted inside the drone.

OEM or aftermarket battery?

Randy

This is very bad issue. It is because of the bad contact on the battery pin. You have been lucky (as well as the other two) that the drone didn't burnt out or made even bigger fire in the house. With even less melted pins you MUST NOT fly again. The pins must be replaced - both, the battery and the drone ones. You were only minutes away from the fire.

rwynant V1 Posted at 10-27 20:23
OEM or aftermarket battery?

Randy

OEM battery

Wow Scary pics ... i never seen it before

AlanHd Posted at 1-3 09:15
I wonder how many people will be checking their contacts after seeing those pics, your lucky you didn't lose the drone by it dropping out of the sky, imagine trying to get a warranty replacement in those circumstances

i m sure  i will check this sh... in the future

DJI Thor Posted at 2018-2-5 01:40
I am terribly sorry to read this case and sorry for the late reply. Have you finished the repair applying progress? Please kindly send the drone and all the batteries in. Thank you.

Hello Thor.
I have a Phantom 4 Pro here with the same problem. Can you help me?

Well I count 8 people have had this happen (so far) !! Why is this happening ? and should we ALL start getting paranoid that we might be the next one to suffer this...And what happens if your drone crashes due to the happening  and your drone is out of warranty ?

Any up-dates on this issue ??

Well this got me to check mine and all is good.... so far. I will be checking them after every flight from now on.
Hope it gets resolved soon. Hopefully DJI Thor will keep us updated.

hgv trucker Posted at 2-1 13:41
Well I count 8 people have had this happen (so far) !! Why is this happening ? and should we ALL start getting paranoid that we might be the next one to suffer this...And what happens if your drone crashes due to the happening  and your drone is out of warranty ?

Make that 9.  It happened to me a few days ago.  see the details here https://forum.dji.com/forum.php? ... d=186092#pid1822285

--Jim
(Burbank, CA)