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Help! I2 License - ProRes Fail issue (Only X5S)
486 4 2018-1-3
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Jinhyun
lvl.2
Flight distance : 18956463 ft
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South Korea
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This problem occurs in X5S, but this problem does not occur in X7.
H264 is OK, but ProRes 4444/422 is Bad. CDNG Also. ONLY X5S.
X7 is fine.
Does anyone have the same issue?
Or is it a problem with my aircraft only?
I want to know the solution.
This problem has occurred since the firmware upgrade for X7.
firmware version is the latest.







2018-1-3
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DJI Elektra
Administrator
China
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Hi, Jin. Sorry for the trouble it brings. Please wait patiently and this situation was forwarded. Thanks for your support.
2018-1-4
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Jinhyun
lvl.2
Flight distance : 18956463 ft
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South Korea
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DJI Elektra Posted at 2018-1-4 03:23
Hi, Jin. Sorry for the trouble it brings. Please wait patiently and this situation was forwarded. Thanks for your support.

Thanks. i will wait your reply!
2018-1-10
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CiRec
lvl.4
Flight distance : 200791 ft
Germany
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Jinhyun Posted at 2018-1-10 21:00
Thanks. i will wait your reply!

well, there is a looong thread about this issue. welcome to the club, and i feel sorry for you....

https://forum.dji.com/thread-120068-1-1.html

my guess is, there are many more having this issue. they might not know, because they do not update their firmware. to do so might be the best suggestion these days, unfortunately...
2018-1-11
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DJI Mindy
Administrator
Flight distance : 7 ft
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Jinhyun Posted at 2018-1-10 21:00
Thanks. i will wait your reply!

Jinhyun, sorry to have kept you waiting, I have sent you PM, please check it out, thanks.
2018-1-16
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