fans3e21a7a9
lvl.2
Flight distance : 6870 ft
United States
Offline
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I purchased a Mavic Pro from the DJI online store directly, and received it on Dec 27, 2017 in anticipation of a trip I'm going on for Jan 5. On Dec 28, I updated all the firmware and tried to do an initial indoor test flight to make sure that it simply hovers. Upon initiating take off, the drone immediately veered off to the right with no controller stick input and crashed into the wall. I then noticed and replaced a damaged propeller (probably caused by the previous attempt), then tried the same thing outside. After initiating take off, it hovered for a second and then started spinning out of control. I tried this one more time.
I've contacted DJI Support via chat and phone, and they have both said that the best they can do is to examine the unit and repair if necessary. This is of no use to me, as I will be without a working drone while I'm on my trip, which was the reason for which I purchased the drone in the first place. I want a refund so that I can go to a retail store and repurchase a working one. As of this moment, I sent the flight logs to the DJI Support person last Friday (Dec 30), and have yet to have an update on what their initial assessment is. I'd like another set of eyes on this as I'm considering filing a dispute with my credit card issuer, and they want a 3rd party expert to provide a letter to support my case.
Can someone take a look at the flight logs included and help determine whether this was a defect out of the box? I've owned a Spark in the past and have had no such problems. This is incredibly frustrating as I bought the drone for a trip, and now I'm stuck with a damaged one 2 days before I'm about to leave.
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