when I click on DJI GO app on my phone or IPad it does nothing and goes back out to the desktop screen. What do I do?

do the App's icons look grayed out? try this: https://www.tenorshare.com/ios-1 ... -ios-11-update.html

Antonio76 Posted at 2018-1-6 11:05
do the App's icons look grayed out? try this: https://www.tenorshare.com/ios-11/how-to-fix-iphone-apps-greyed-out-after-ios-11-update.html

No they are bright and normal.

Scanman50 Posted at 2018-1-6 11:18
No they are bright and normal.

have you tried deleting them and then reinstalling them?

Antonio76 Posted at 2018-1-6 11:22
have you tried deleting them and then reinstalling them?

No

Will I lose any information?

Scanman50 Posted at 2018-1-6 11:23
No

Will I lose any information?

If you have uploaded your flights to the cloud, you will not lose anything, just remember to check your settings in the App. You may lose the cache, though. But if the app won't start, you have lost anyway... so I would try.

I deleted and reloaded the app and then cold booted my IPad and it still does the same thing. App will not open.

Upgraded my iOS and it fixed it.

Thanks for your help!   

DJI,

This is not right. Even if the iOS had not been updated, the app should have still worked. If you we aware that the app fails without upgrading the IOS, notification would have been nice.

I had the same problems as reported above The App just kept crashing and I was not able to fly or record video. Wasted opportunity.

fans69e11153 Posted at 2018-1-6 20:26
DJI,

This is not right. Even if the iOS had not been updated, the app should have still worked. If you we aware that the app fails without upgrading the IOS, notification would have been nice.

If you we aware that the app fails without upgrading the IOS, notification would have been nice.
How would you like DJI to notify you?
They put this at the top of the forum nearly a month ago.
https://forum.dji.com/thread-123736-1-1.html

I guess I missed the post in that forum. Thank you for letting me know. But it is an expectation that all users read the support forum prior to each planned flight?  

I think that anything that can stop a product from operating completely should be communicated in the user notification/reminder area of the app. After all,  all users are required to be signed in to the app prior to flight

As a follow up, I did update my iOS last night and the app is functional know.

Thank you

It is glad to hear that you've got it resolved, hope you all can enjoy the drone and fly safe.

fans69e11153 Posted at 2018-1-6 20:26
DJI,

This is not right. Even if the iOS had not been updated, the app should have still worked. If you we aware that the app fails without upgrading the IOS, notification would have been nice.

I upgraded the IOS because your thread said there was problems with the old os.I contacted support by email but did not get a return email