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Ronin mx DEAD motors dont engage dont turn on
1390 5 2018-1-6
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fans7cb76a7d
lvl.1
Flight distance : 768 ft
Mexico
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the motors dont response,  i can conect it to my app dji assistant and my pc

but it doesnt do anything

2018-1-6
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rwilhite
lvl.1
Flight distance : 235341 ft
United States
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same here.  updated firmware, too
2018-2-15
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DJI-Mark
Moderator

United States
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Did you balance the cameras through the Assistant 2 Software? You may need to complete that. If you are having ongoing issues, please send me a personal message and I will do my best to assist.
2018-2-16
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Mabou2
First Officer
Flight distance : 811253 ft
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United States
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Hey there.... I had the same thing.  Thought I had a bad machine.  Turns out that the only thing bad is DJI not giving us enough information to make it easy to get started.

Here is what you need to do...
Download the Ronin MX Assistant (Go to the downloads section at the bottom of the product page, don't go to the support section of the site), After you download and launch the application, connect your Ronin to your computer with the provided USB cable, Launch the Ronin MX Assistant, then find the "Activate" text in the application and click it. This will register you with DJI and your gimbal will scare you as it suddenly comes to life.
2018-5-8
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skylakemedia
lvl.1

Australia
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Mabou2 Posted at 2018-5-8 07:13
Hey there.... I had the same thing.  Thought I had a bad machine.  Turns out that the only thing bad is DJI not giving us enough information to make it easy to get started.

Here is what you need to do...

I had a problem where I couldn't connect my app, gimbal assistant said motor kill switch was on, IMU version was 0.0, you would turn it on and the motors won't engage. The battery was in all the way.

Realised my GCU cable was not plugged in all the way. Now it works fine

2019-6-1
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NewChannelMedia
lvl.1

United Kingdom
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Mabou2 Posted at 2018-5-8 07:13
Hey there.... I had the same thing.  Thought I had a bad machine.  Turns out that the only thing bad is DJI not giving us enough information to make it easy to get started.

Here is what you need to do...

I just inherited a Ronin MX.  Apparently used twice by previous owner (University of Cambridge). But does not seem to work for me.  Batteries charged and light up OK when turned on.  Connect MX to Mac with USB but it is not seen.  Try to connect to iPhone via Bluetooth but the MX is still not seen.  Was hoping to use this for a pro paid shoot this coming week but at this time it is nothing more than a nerdy sculpture in my studio.  

Given that the MX is still listed as a current model on CVP.com, it is disappointing that the Mac apps (for desktop and iOS) have not been updated since 2017, and show no sign of ever being updated.

Did I buy a POS?
2019-8-10
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