The phone holder on my fairly new Osmo Mobile is frozen in the wide open position.  The knob won't turn and the brackets are also frozen in place.  Have tried in both on and off conditions.  Any suggestions?

Got it...  Removed and replaced the battery.  Why I wonder????

Phone-holder knob is mechanical, has nothing to do with electronics in my honest opinion... When opened to far,with a little pressure and then turning the knob it should work again or am I wrong?

Mari Posted at 2018-1-7 10:15
Phone-holder knob is mechanical, has nothing to do with electronics in my honest opinion... When opened to far,with a little pressure and then turning the knob it should work again or am I wrong?

I thought so too, and tried it multiple times but it didn't work.  I agree, it should only be mechanical. But removing the battery was definitely the fix, which is very curious...

Philbard, just to verify, does the phone holder also work when you replace the battery? I agree with Mari, phone-holder knob is mechanical and it should have nothing to do with the battery, maybe just a coincidence.
Anyway, glad to know the issue got sorted out, please let us know if there is any further problem, thank you.

DJI Mindy Posted at 2018-1-8 03:56
Philbard, just to verify, does the phone holder also work when you replace the battery? I agree with Mari, phone-holder knob is mechanical and it should have nothing to do with the battery, maybe just a coincidence.
Anyway, glad to know the issue got sorted out, please let us know if there is any further problem, thank you.

Mindy,

Thanks for the response. I only have one battery.  But when I pulled it out, then put it back in, the phone holder knob suddenly became operational. Maybe just coincidental, but no amount of jogging of the knob or the brackets had any effect prior to that. Strange....

philbard Posted at 2018-1-8 10:14
Mindy,

Thanks for the response. I only have one battery.  But when I pulled it out, then put it back in, the phone holder knob suddenly became operational. Maybe just coincidental, but no amount of jogging of the knob or the brackets had any effect prior to that. Strange....

OK, please let us know if the issue happens again.
Hope you have a great time with it.