Hello! i had the same yesterday. Did you get compensated by DJI? I am trying to make a case and hope they will..

Very interesting thread with all the good feedback and positive final outcome,, good one...

Are these FLY AWAY'S  mostly with the Spark or is the Mavics also affected ?

eelco Posted at 2018-6-26 08:39
Hello! i had the same yesterday. Did you get compensated by DJI? I am trying to make a case and hope they will..

Hi, sorry for the lost drone, I highly recommend to you contacting our support for our team for us to conduct an investigation on what happened to your aircraft, please ensure that the flight records are synced. Kindly see the link below.

https://www.dji.com/support?site=brandsite&from=nav

this happened to me the other day when I was out fishing on a bass boat. no radio signals nearby and not a stitch of wind. at 30 minutes before sunrise (still visible conditions) I launched my drone. it started randomly going in a direction. so my instincts said to push the opposite way to even out. I ended up getting control of the drone and landing it safely. 45 minutes later I tried again and it came up with a message saying battery too cold warm up to 15 degrees Celsius. I'm a Fahrenheit kind of person but I waited till it got above that letting it sit in the winter sun. once it got above that I launched it and had a fun day of drone photography without any issues. I now know to wait to launch the drone. you can find the temperature of the sparks battery in the three dots icon and go to were it shows battery percentage. I didn't crash but I was close to. just an experience I had that I wanted to share.

I know this is a old post but after 4 year of use my spark just flew away from me
I just wanted to try the SD card so  I just record going up and down and the drone just stop responding and flew away never to be seen again.

phantomhelp.com/LogViewer/PIJIMCS3KUD7L1CU6R0M/

djiuser_W5cmeWPPY0Xt Posted at 11-13 15:34
I know this is a old post but after 4 year of use my spark just flew away from me
I just wanted to try the SD card so  I just record going up and down and the drone just stop responding and flew away never to be seen again.

Make a case with DJI support and give them the telemetry link. I got a 100% refund in this case due to software error..