Please select Into the mobile phone version | Continue to access the computer ver.
CAS-1268978-W8Y8J8
592 1 2018-1-7
Uploading and Loding Picture ...(0/1)
o(^-^)o
fans4c0cdf2f
New

United Kingdom
Offline

My drone has been with you since 12/12/2017 but the repair status shows as received but the repair hasn’t been started. I have dji care so there is no charge to me, I have clicked on pay for repair in the case enquiry but it says dji care is paying for it but I don’t have any idea what is happening with my drone or how long you are going to keep it before you start to repair it.

What is happening?

One month since I sent it off and still no indication on repair time or when I am likely to get it back.

Very annoyed

2018-1-7
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hello Sir, we are very sorry for the unfortunate experience with our customer support.
We have sent you the invoice in 12, Dec, and our support has made it clearly in the email that ''could you please e-mail support.eu7@dji.com and let us know if you agree with the deduction of £83.48 from your DJI Care Coverage please.'' invoice.png
May I know if you have sent email to them to verify you agree to deduct from DJI Care?
We apologize again for the inconvenience caused.
2018-1-7
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules