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Refurbished drone without battery
376 3 2018-1-8
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Como Lake
lvl.4
Flight distance : 7481496 ft
Italy
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Once you have a refurbished drone,due the refresh insurance,  may be possible that the customer repair donT sent you a new battery?

My last refurbished drone, with the dji refresh was sent me WITHOUT BATTERY!   
Iknow if we use a dji refresh, we need another refurbished drone new or like a new!
For new is with the battery and propeller ( the battery and the propeller was not sent a dji because are damage!)  Results:  dji send me back just a drone .  This is normal?
2018-1-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Como, for the Phantom 4 Pro, Phantom 4 Advanced, and Phantom 3 SE, only the aircraft, gimbal, camera, and propellers can be replaced by DJI Care Refresh excluding battery.
Appreciate your understanding.
GTScreenshot_20180108_192912.png


2018-1-8
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Antonio76
Captain
Flight distance : 144403 ft
Denmark
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If you didn't send the original battery in, why do you expect to get one back?
2018-1-8
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Como Lake
lvl.4
Flight distance : 7481496 ft
Italy
Offline

Antonio76 Posted at 2018-1-8 04:54
If you didn't send the original battery in, why do you expect to get one back?

Ok thanks.... before I have sent a unit and to replace give me a new unit and battery.  
After few month another case donT give me a battery.

Only ths couriosity
2018-1-8
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