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DJI GO 4 closing by ifself
1185 14 2018-1-8
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Fabio Zanardo
lvl.2
Flight distance : 8258 ft
Brazil
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Hi guys,

Does someone know why my DJI GO 4 is closing by itself when I'm controlling my DJI Spark and recording (using audio on cache)? It closes and not show any error message.

Thanks.
2018-1-8
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S.J
Captain
Flight distance : 322454 ft
Kuwait
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Are you using official firmwares on the device ?
2018-1-8
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Which version of GO 4 on which operating system (iOs or Android) are you using?
2018-1-8
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Fabio Zanardo
lvl.2
Flight distance : 8258 ft
Brazil
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Wachtberger Posted at 2018-1-8 09:50
Which version of GO 4 on which operating system (iOs or Android) are you using?

The latest one  DJI GO 4 (4.1.22).
Android is 7.1.1
2018-1-8
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Fabio Zanardo
lvl.2
Flight distance : 8258 ft
Brazil
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S.J Posted at 2018-1-8 05:02
Are you using official firmwares on the device ?

YEs, the normal one. I'm using a motorola z play
2018-1-8
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headshot9
lvl.4
United States
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Try to delete the app and reinstall. Worked for me in both cases that I had a similar issue (iOS).
2018-1-8
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Shade220
lvl.4
Canada
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Had the same problem with DJI Go 4.1.22 app just closing midflight.  Never checked if it happened when recording.  The previous version of DJI Go an error message popped up when it closed midflight.  Switched to the Litchi app and the problem was solved.
2018-1-8
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Fabio Zanardo Posted at 2018-1-8 10:49
The latest one  DJI GO 4 (4.1.22).
Android is 7.1.1

Has any of the previous versions of the app worked well on your phone? If yes, I would suggest to go back to that one.
2018-1-8
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Daigo
lvl.4
Flight distance : 57106 ft
Germany
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I'm having a similar issue resulting in some random closing of the app on Android 7.0. The connection to the RC remains. I'm quite new to the Spark (or drones in general), so I can't say if there's a previous version working better for me.
2018-1-8
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Solestacz
Second Officer
Flight distance : 489193 ft
United States
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more recent Android builds have a battery optimization feature which may come into play - settings can be switched off for selected apps - i'm trying this fix with a phone i purchased for dedicated use with my spark.
2018-1-8
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SOUNDWAVE439
Second Officer
Flight distance : 115597 ft
United States
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Also try making more space in your device. It might be overloaded
2018-1-8
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JimmyBob
lvl.2
Flight distance : 4970 ft
United States
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Daigo Posted at 2018-1-8 13:51
I'm having a similar issue resulting in some random closing of the app on Android 7.0. The connection to the RC remains. I'm quite new to the Spark (or drones in general), so I can't say if there's a previous version working better for me.

I see this often on Android.

Poor DJI application is to blame.

Words with friends is a thousand times more stable.
2018-1-8
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S.J
Captain
Flight distance : 322454 ft
Kuwait
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Daigo Posted at 2018-1-8 13:51
I'm having a similar issue resulting in some random closing of the app on Android 7.0. The connection to the RC remains. I'm quite new to the Spark (or drones in general), so I can't say if there's a previous version working better for me.

disconnect the internet while you are flying the SPARK.
2018-1-8
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djiuser_gzzlRxh
lvl.1
Flight distance : 591 ft

Indonesia
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Having same issue on Android O
2018-1-8
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Fabio Zanardo
lvl.2
Flight distance : 8258 ft
Brazil
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S.J Posted at 2018-1-8 05:02
Are you using official firmwares on the device ?

yes the official one
2018-1-9
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