Gavriel
lvl.3
Flight distance : 37680 ft
France
Offline
|
same email again, no pilot error, clear evidence DJI and some here refused to identify the signal from remote indicated a glitch in the firmware causing the issues which involves a combination of no video feed, no RTH and the drone going into autopilot mode which is what the signal is but DJI is pretending they do not know why the aircraft did not RTH when a user mentions no vieo signal and claim they cant see more in the flight logs while knowing the autopilot issue disrupts the flight record from continuing.
Spark seems to have a GoPro Karma Syndrome., a none user end issue.
DJI refuses to replace the drone..sadly i have to seek a legal remedy now.
The last DJI email:
Dear Customer,
Thanks for getting back to us.
We really want to figure out why the aircraft didn’t return to home and the cause of the incident. Because if it’s pilot error, we want to give advice to the customers and also if it’s not, we want to improve our products. (but if you cant then how the hell did you get an agreement with the public safety authorities in all these countries, if a car manufacture cant get away with cars going off the road because of a faulty electric part causing it to do so how is DJI getting away with such an answer?
However for this case, the cause was not recorded. (of course not, but the remote said it all, the alert and the fact that it lost total communication is proof it should of RTH, if not its a MALFUNCTION that is a public concern.
The aircraft showed no signs of a manufacturing defect or malfunction. (what about the remote since flight records where disrupted?, this may fool acustomer but not the authorities, please be mnidfull)
Since we did not find any conclusive information to explain the detail of the incident, a 30% discount was offered.
We are sorry about the frustrating experience you have had. We assure you we do not deliver this result lightly. We carefully examined your case, and are confident the data assessment is accurate.
If we could help to get higher discount, there is no reason why I don’t do that for you. For this case, 30% off for Spark(Alpine White) is already the best offer for you based on the analysis result while obeying the warranty policy.
We have offered you the 30% discount, as a sincere gesture of our apology. You are not obligated to re-order the lost product, but if you choose to do so, we are here to help.
Please consider if you need the 30% off coupon offer and get back to us in a month if you need it. Thanks.
Again, we apologize for your loss.
Please take responsibility for products you sold that malfunction, if you do not know why RTH did not work then do not sell this product until you do., i want a full refund or functional replacement.
|
|