Hi.


I received my brand new Mavic Pro yesterday and after charged drone and rc, removed layers of sensors, compass calibrated... etc.. Right before I takeoff, a message appeared in upper left DJIGO4: Visual sensor error..

I downloaded DJI Assistant 2 and when I start to calibrate the sensor, I noticed that right one not functioning, its greyed (the left its normal).
Its a BRAND NEW Drone.. the box of delivery is fine, not crashed... I mean.. its new!

What is the next step I need to take?
Please, need help.
Thanks.

Are talking top or bottom sensor

Woe Posted at 2018-1-13 05:32
Are talking top or bottom sensor

Front left sensor!

Have you contacted the seller. Unfortunately you are going to have to send it back or send it in for repair.

Woe Posted at 2018-1-13 05:50
Have you contacted the seller. Unfortunately you are going to have to send it back or send it in for repair.

Have you tried a different computer. Dji assistant 2 play well with some computer and no so much with others. Especially when it comes to the vision sensors.

Woe Posted at 2018-1-13 07:29
Have you tried a different computer. Dji assistant 2 play well with some computer and no so much with others. Especially when it comes to the vision sensors.

I tried W10, 8 and 7. Same problem.
I opened a ticket with DJI to see what happens. Here in Brazil, this drone (and each imported product) costs a lot, trust me. And I dont want lose 'the' Money.

Return to retailer for a refund / new unit. Hurry! a DJI repair = a refurbished unit and 2-3 month wait.

Hurry and exchange it! Bad unit! Run!

Bob Brown Posted at 2018-1-14 09:40
Return to retailer for a refund / new unit. Hurry! a DJI repair = a refurbished unit and 2-3 month wait.

Hurry and exchange it! Bad unit! Run!

OK thank you! I appreciate your sincere words of help, I'll do it tomorrow! Hugs