mixstreme
lvl.3
United Kingdom
Offline
|
Very nice comment.
I sir, do not wear a DJI hat, I can assure you of that, but feel free to send me one in grey or black I will wear it. A t shirt or sweat top could also prove very good advertising for you should be inclined to oblige.
Product issues are very common I agree, it's how you or the HATS respond to such issues that really matters.
Now look at product costs and the difference in product quality from those said innovators, DJI wants to be the best, DJI wants to demand good prices for good quality, all im saying is, practice what you preach and BE the BEST.
When your customer base demands a fix or resolution for a well documented and very highly mentioned problem, apply your knowledge and offer such resolution indiscriminately.
I can show you people who have contacted DJI and have had no resolve, yet have had the accusations of improper use etc... despite their original claims. Yet I can also show people who openly admit they have crashed and caused the issue and have had full replacements awarded.
We both know it happens and I don't expect a comment on it.
I'm in no way faulting your customer service at present, But like it or not, damage has been done via previous methods.
As much as your required to defend or in some way respond to critics on the forums, I'm merely making a point of experience and this is echoed in many other forums worldwide...
So direct question awaiting a direct answer: When will DJI make the Ribbon cable available to the masses and how will this be distributed?
No explanations of fitting, qualified, non serviceable etc.. just a date or not? Can our new found customer support and forums supply this?
It must be nice to have never had any issues with your products, but it must also make it hard for you to understand the true feelings of the many that do or are having issues.
Is this the way to test new products, be lucky enough never to have had an issue and defend the empire at all costs?. Glad were talking drones here it makes the star wars ref all more comical. - no offence.
Please keep your hat on, it suits you well, I truly wish you all the best and thank you for your support.
These forums are a necessity for people and you and your colleagues are undeniably a great asset to them.
I only wish your manufacturer allowed more practical resolutions for you to offer.
I'm moving on now and going to victor meldrew my ISP...... and they wont bloody believe it...
Regards
Mix
|
|