DJI Mindy
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Jim Watkins Posted at 4-13 13:58
Hello all,
I had my P4P fall out of the sky from 100' without warning. Major damage. I think you should read this thread I started a few days ago. The problem is caused when the battery connector (which is inadequate) overheats and can fail causing a total loss of power and a crash without any warning. The flight logs will not show any anomalies because the instant the battery connection fails, not only does the quad fall from the sky, but all flight logging stopps abruptly. Therefore, the flight records will not show anything unusual they just end suddenly. If your drone is no longer under warranty DJI will send you an email stating; "According to the analysis, no crash was found in the available flight records and there's obvious damage that impairs the normal function of the unit. The cause of the issue is due to physical damage. Therefore the incident was not caused by any product malfunction. We can still proceed with the repair, however, you will cover the repair charges. Your understanding and cooperation will be highly appreciated." This is faulty logic since the absence of any evidence in the flight record does not rule out a hardware failure of this type. DJI wants to charge me over $500.00 to repair my P4P. Not cool at all! Follow this link for the whole story and I will update it when this is all over.
Hi Jim, we are so sorry for the crash accident and the warranty service cannot be provided, upon checking the case, no crash was found on the available flight data, we are very regretful for this situation. Your concern will be forwarded to the higher level team to double review, we will have someone to contact you soon, please wait patiently, thank you. |
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