Hi DJI,
Firstly I believe you make incredible and quality products but i seem to be very unlucky! I’ve recently spent a lot of money of DJI Products within the last 2 months, mostly through the online DJI Store, except the Mavic Platinum (bought locally) as they had a promotion (boxing day sale). I purchased the Spark Combo, CrystalSky 7.85 Ultra and Mavic Platinum Combo amongst extra batteries (6 x Spark, 2 x Mavic), extra propellers, SD cards, filters, CrystalSky holder etc etc, sure you get the point. I ordered the Spark first, both Combo batteries arrived DOA (CAS-1314395-D1Y2Z9). Getting them exchanged was a horrible process, I made a complaint and you quickly fixed the issue, so I thought it’s a one off. So, I went ahead and bought the Mavic Pro Platinum Combo locally, and because of that I purchased the CrystalSky 7.85 Ultra Brightness because I thought It would really improve visibility out here in Australia instead of using my iPhone and not being able to see the screen. Great, everything has arrived, got the Mavic and CrystalSky out, the CrystalSky broke after 3 minutes of use. The backlight had broken (know issues apparently? Why not pull the bad batch??)… It’s currently being sent back to you (CAS-1417325-K7K1G1). Now I’ve gone to check the footage from the Mavic that I did manage to take and the quality is very bad and choppy. I’ve tried various different resolutions and fps. I’m just tired of every product I’ve bought something has been wrong with it. Has your QC got that bad or am i that unlucky?
PS never had any issues with the Osmo i bought back in 2016
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