Please select Into the mobile phone version | Continue to access the computer ver.
Help please
996 21 2018-1-20
Uploading and Loding Picture ...(0/1)
o(^-^)o
phillbarnes
Captain
Flight distance : 40367 ft
  • >>>
Spain
Offline

I received my P4P plus yesterday. Tried updating it and it tells me that I have no internet connection (Error 3.1802) also It will not let me calibrate the compass, any ideas anyone PLEASE
2018-1-20
Use props
Nebicaneser
Captain
Flight distance : 2489482 ft
Spain
Offline


Did you tried reisntall the app ?
Hola Phil , has intentado reinstalar la aplicacion de DJI ?
2018-1-20
Use props
phillbarnes
Captain
Flight distance : 40367 ft
  • >>>
Spain
Offline

Nebicaneser Posted at 2018-1-20 10:22
Did you tried reisntall the app ?
Hola Phil , has intentado reinstalar la aplicacion de DJI ?

Do you mean the DJI GO 4 app?
2018-1-20
Use props
Nebicaneser
Captain
Flight distance : 2489482 ft
Spain
Offline

phillbarnes Posted at 2018-1-20 10:25
Do you mean the DJI GO 4 app?

yes Phil , sometimes it solve the problem
2018-1-20
Use props
Nebicaneser
Captain
Flight distance : 2489482 ft
Spain
Offline

hope this video help you in the start



2018-1-20
Use props
phillbarnes
Captain
Flight distance : 40367 ft
  • >>>
Spain
Offline

Nebicaneser Posted at 2018-1-20 10:28
yes Phil , sometimes it solve the problem

I have the Pro Plus with the built in display
2018-1-20
Use props
Nebicaneser
Captain
Flight distance : 2489482 ft
Spain
Offline

2018-1-20
Use props
Nebicaneser
Captain
Flight distance : 2489482 ft
Spain
Offline

check all steps , maybe you miss one

Revise todos los pasos , quiza alguno se escapó
2018-1-20
Use props
phillbarnes
Captain
Flight distance : 40367 ft
  • >>>
Spain
Offline

Nebicaneser Posted at 2018-1-20 10:35
check all steps , maybe you miss one

Revise todos los pasos , quiza alguno se escapó

Checked and double checked, Still will not let me calibrate the compass or update
2018-1-20
Use props
Nebicaneser
Captain
Flight distance : 2489482 ft
Spain
Offline

phillbarnes Posted at 2018-1-20 10:53
Checked and double checked, Still will not let me calibrate the compass or update

well Phil , hope a moderator read soon this post to help you ... im Phantom 3 SE uSER
2018-1-20
Use props
Nebicaneser
Captain
Flight distance : 2489482 ft
Spain
Offline

anyway ... did you tried the update via Dji Assistant 2 ?
2018-1-20
Use props
Rigger73
First Officer
Flight distance : 378478 ft
United Kingdom
Offline

Have you tried all the baby steps?

I don't want to sound patronising - but try powering down the router for a few mins first - then rebooting.

Can you let DJI through the firewall of your router?

If this works - great.

I'd also try a IMU calibration before a Compass Calibration  - and make sure you are far enough away from anything that can affect the compass.  I think the manual says 1.5m radius (correct me if I am wrong)
2018-1-20
Use props
phillbarnes
Captain
Flight distance : 40367 ft
  • >>>
Spain
Offline

Rigger73 Posted at 2018-1-20 10:57
Have you tried all the baby steps?

I don't want to sound patronising - but try powering down the router for a few mins first - then rebooting.

You may not WANT to sound patronising BUT you sure do
2018-1-20
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

phillbarnes Posted at 2018-1-20 10:53
Checked and double checked, Still will not let me calibrate the compass or update

Why are you wanting to calibrate the compass?
What is it that makes you say it won't let you?

2018-1-20
Use props
phillbarnes
Captain
Flight distance : 40367 ft
  • >>>
Spain
Offline

No problem. Have returned the P4P plus to Amazon and they have dispatched the new one already on the promise that I will return the  defunct one within 30 days. Now that is what I call service
2018-1-20
Use props
Labroides
Captain
Flight distance : 9991457 ft
Australia
Offline

phillbarnes Posted at 2018-1-20 17:09
No problem. Have returned the P4P plus to Amazon and they have dispatched the new one already on the promise that I will return the  defunct

I'd suggest you don't try to unnecessarily recalibrate the compass on your new one.
If there's a genuine need to calibrate the compass, you can do that, but you have to look through the settings to do that.
2018-1-20
Use props
Rigger73
First Officer
Flight distance : 378478 ft
United Kingdom
Offline

phillbarnes Posted at 2018-1-20 11:01
You may not WANT to sound patronising BUT you sure do

You may interpret it as that, but I was genuinely trying to help you, not patronise you.

Many problems can be sourced to a router, and a simple power-off and re-boot can do wonders.

If you have any engineering experience - then you know to try the simple things first before going more in-depth.
2018-1-21
Use props
Rodger8
Captain
Flight distance : 15812070 ft
  • >>>
United States
Offline

phillbarnes Posted at 2018-1-20 10:31
I have the Pro Plus with the built in display

You need a Wi-Fi connection. You will have to enter your password for you home network as well.
2018-1-21
Use props
fansef248862
New
United States
Offline

I am using a Phantom Pro and a “Link Phone Number” keeps popping up. I cannot connect with my phone or get it to go away. And I’m in the U.S. How do I resolve this issue?
2018-1-21
Use props
fansef248862
New
United States
Offline

I am flying a P4P and keep getting a "link phone number" how do I connect my phone or get ride of the page
2018-1-21
Use props
phillbarnes
Captain
Flight distance : 40367 ft
  • >>>
Spain
Offline

It is all sorted now. Many thanks
2018-1-21
Use props
fans97281d7c
lvl.1
Flight distance : 335095 ft
United States
Offline

I was having the same problem with my new Phantom Pro + asking for a Mainland China telephone number to complete registration. It came up twice in the field keeping me from flying. I updated the firmware on both the controller then the drone and it hasn't come back, yet! Problem is I don't carry my WiFi Network out to fly at the local park.
2018-1-21
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules