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Should I contact the support?
810 12 2018-1-21
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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Foreword: I have already installed 2 times for safety last FW 900, calibrated IMU and compass, changed all 4 propellers. (Before running today's tests)

The drone moves in oblique, only using the stick forward.

Changed remote control problem persists.
also changed the right stick up / down position, instead of forward / backward..the problem persists,
days with or without wind always the same result,it is so from July.


For greater clarity and understanding by everyone, I show you the video while it is in RTH
so it excludes HUMAN error while using the remote control.



2018-1-21
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Strobing_NYC_Sp
First Officer
Flight distance : 3866470 ft
United States
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Wind? Does it track in a straight line ever? I have also noticed this on RTH but have no issue with that.
2018-1-21
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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Strobing_NYC_Sp Posted at 2018-1-21 09:18
Wind? Does it track in a straight line ever? I have also noticed this on RTH but have no issue with that.

you say, which is normal in rth flies oblique?

that is, the face of the spark DOES NOT point towards the home.
because what happens to me.

always always always!

if I go straight under 5mt the drone works ok.

if I climb even just 2 meters, always turn left.
2018-1-21
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Lian82 Posted at 2018-1-21 09:23
you say, which is normal in rth flies oblique?

that is, the face of the spark DOES NOT point towards the home.

Given that you have covered everything in terms of refreshing and calibrating I would contact DJI Support for a professional diagnostic and possible replacement.
2018-1-21
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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A CW Posted at 2018-1-21 12:33
Given that you have covered everything in terms of refreshing and calibrating I would contact DJI Support for a professional diagnostic and possible replacement.

where can I contact the DJI support?
2018-1-21
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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Lian82 Posted at 2018-1-21 12:41
where can I contact the DJI support?

Here: https://www.dji.com/support
2018-1-21
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A CW
Captain
Flight distance : 13838848 ft
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Lian82 Posted at 2018-1-21 12:41
where can I contact the DJI support?

As above but don't PM the Administrators on here
2018-1-21
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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Wachtberger Posted at 2018-1-21 12:43
Here: https://www.dji.com/support

oh Tnx Wachtberger
2018-1-21
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DJI Elektra
Administrator
China
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Lian, please export the flight data and the black box data for further analysis. Thanks for your support.
2018-1-22
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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ok guys,it very strange..
today I reset factory mode, then I went out and asked me to calibrate IMU or not started ... calibrated and the drone after 7 months went straight! : )
even in RTH.

I say strange, because all the updates never reset the drone ... (I thought so)

so just press on DJI assistant reset ... absurd! now I can sell it quiet.

2018-1-28
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Glad that fixed it for you!
2018-1-28
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Mark Blaide
Second Officer
Flight distance : 246014 ft
United States
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Lian82 Posted at 2018-1-28 12:32
ok guys,it very strange..
today I reset factory mode, then I went out and asked me to calibrate IMU or not started ... calibrated and the drone after 7 months went straight! : )
even in RTH.

Mine has been flying the same way as yours. I just restored factory settings and refreshed the Spark firmware, calibrated the compass and IMU again and now she flies straight again. Thanks Lian82 !!!
2018-1-28
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Lian82
Second Officer
Flight distance : 796775 ft
Italy
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Mark Blaide Posted at 2018-1-28 17:42
Mine has been flying the same way as yours. I just restored factory settings and refreshed the Spark firmware, calibrated the compass and IMU again and now she flies straight again. Thanks Lian82 !!!

oh nope,only Lucky ;)

2018-1-30
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