fans38d89ad9
lvl.1
Flight distance : 173235 ft
Australia
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DJI Thor Posted at 2018-1-26 01:17
I am terribly sorry for the late reply due to some reasons. I had checked your case, I am sorry to tell, according to the data you provided, there isn't any sign of abnormality before the sudden end of the flight record, as you can see the response of the drone on the flight record. There are many possible reasons for a sudden end of flight record. Without any useful data, we are not able to verify the reason of the accident. I sympathize with your situation, if you have further files could be provided, please send back to us and we are pleased to let the engineer review. Thank you very much for your kind understanding.[view_image]
Hi DJI Thor,
In terms of "no abnormalities" before the issue: i agree. There were no problems, had there been any i would have mentioned. The issue is more than that, the drone disconnected and instantly fell dead, prior to that there were no issues.
What more files or data would you need, that can prove this? After reading many forums, i have understood that mine is not the first of such case. Havn't you come across any such case with mavic pro?How do the logs really look like if the drone simply looses power or turns off?? in the support case I am receiving no help at all. |
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