fans38d89ad9
Flight distance : 173235 ft
Australia
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Here is the email response from DJI care. I found it a little rude to be honest.
They seem to have no idea what happened after analyzing the logs. If DJI can't interpret logs, is there anyone else who can help prove what happened to it?
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Thanks for getting back to us. Sincerely sorry for the late reply since I have a two-day off. It is not advised to keep sending emails to us because that will refresh the time on your case. While we handle emails in time order, thus your case will be delayed. Sorry for the inconvenience caused and thank you for the understanding.
From the flight record you provided, that the aircraft fell down from the mid air couldn't be verified. We offer solution, which are based on the reality and proof, not simply from customers' description or analysts' predication.
We also want to figure out the cause of the incident and what happens afterwards, however it hasn't been recorded.
As the result of analysis is inconclusive now, according to the policy, we could only a 30% off discount. The aircraft was under your control and responded well, it worked as normal before flight record ended. It's not able to locate the main reason according to the flight records you provided, and there are no any error prompts on the app either.
The 30% off discounted is the maximum offer we can provide. Thanks for your time.
As for the DJI Care Refresh, it doesn't cover your case since the aircraft couldn't be recovered. If the aircraft is lost, we couldn't offer you replacement under DJI Care Refresh, which is demonstrated in DJI Website:
https://www.dji.com/service/djicare-refresh/info#s5
But if you would like to take the offer and order a new aircraft, when the new aircraft arrives in, you can send an email to djicare@dji.com who can help to transfer DJI care refresh. Below are required from them:
Serial number of the new aircraft;
Serial number of the original aircraft;
DJI care refresh agreement number.
Please feel free to reply this E-mail if you need the discount or if there is any other questions.
Thanks again for your patience. Have a nice day.
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