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Crystal Sky 7.85" Ultra - DJI Go 4 Interval Stills broken
824 3 2018-1-22
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Paul Nordin
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Flight distance : 1267953 ft
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I have a new CS Ultra.  Yesterday with the new CS Ultra mounted on my Cendence, I went to film some hyperlapses with my I2 and X7 camera.  Both the I2 and all associated accessories are at the latest firmware versions.

I was not able to record any intervals faster than 5sec, which is too big of an interval for most of what I do.  My troubleshooting indicates this is a SOFTWARE BUG in the Crystal Sky.  In the camera/photo/Interval menu settings I select jpg as the format, and get a selection option that starts with 2sec and runs up to much longer.  I select 2sec, and exit the menu.  However, the shutter/capture button in DJI Go 4 shows 5sec as the interval.  I then start the interval recording and it is indeed 5 sec.  Right away, a small popup window is displayed that tells me I should select a differenct photo capture mode.  

No matter what I select in the Interval menu (2sec or 3sec, and 4:3 or 16:9 or 3:2) the same thing.  I exit the photo interval menu and the shutter button shows 5sec.  

So I brought it home and experimented.  I tried the CS Ultra on my regular I2 RC and the same problem.  I then tried my iPad Mini 4 on the Cendence and it would capture 2sec intervals just fine.  So that validated that the problem is not the RC, the X7, or the I2.  Its a problem in the CS Ultra which is not allowing to record interval photos shorter than 5sec.

Is there some burried setting in the CS menu I need to adjust, or is the problem a bug in the CS implementation of DJI Go 4?
2018-1-22
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DJI Mindy
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Hi Paul, sorry to read on this and late response, I have tried our CrystalSky and the problem didn't occur, have you tried to reset CrystalSky to factory default in System Settings? I still suggest to reset Camera Settings or format SD card in DJI Go 4 APP of CrystalSky to have a try.
2018-1-28
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Paul Nordin
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Flight distance : 1267953 ft
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DJI Mindy Posted at 2018-1-28 19:28
Hi Paul, sorry to read on this and late response, I have tried our CrystalSky and the problem didn't occur, have you tried to reset CrystalSky to factory default in System Settings? I still suggest to reset Camera Settings or format SD card in DJI Go 4 APP of CrystalSky to have a try.

The problem went away with the next CS firmware update
2018-5-31
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DJI Mindy
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Flight distance : 7 ft
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Paul Nordin Posted at 2018-5-31 09:50
The problem went away with the next CS firmware update

Thanks for getting back to us and keep us updated, glad to know the issue has been sorted out, please keep us updated if there is any other issue.
2018-6-4
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