Duchunter
lvl.4
United States
Offline
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DJI Mindy Posted at 2018-1-23 22:17
Thanks for the video, warming up relates to the environment and the aircraft itself, aiming to ensure IMU is in good condition before flight. If IMU works perfectly, the drone will not need to warm up, this is normal and no worries.
By which channel did our support promise the drone would be repaired other than replacing? Via Online Chat or email? May I have the email account that you used to contact our support? We will escalate the issue to appropriate team for investigation, thank you.
I was talking to the online chat person and they said that they would talk to the repair people and make sure I got my p4 back and not a different p4. My policy is attached to that serial number. If I need to make a claim on this replacement p4 then it's not gonna be covered and if I wanted to get a policy on it I can not as I do not have a sales receipt. My insurance company requires a sales receipt to start a policy. Well I don't have a sales receipt for this used replacement and I can't get one. Also, my p4 still looked new. I took very good care of it. It still had the stickers on the arms. The replacement clearly is not new. It's not in bad shape but it's not as nice as mine was. It had adhesive on the top of it that covers the dji sticker. There were greesie finger prints all over it and it just has a dull appearence overall compared to my p4. If my p4 had been in well used condition then I would probably be more than happy with the replacement but mine was like new and getting a replacement that's in a lesser condition is quite disappointing.The email associated with my case is graysonmiller1975@gmail.com. |
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