Please send me a shipping label so that I may send I my Phantom 4 Pro for repair or replacement. I have DJI Care Refresh.

got any pictures, logs?

How did it happen was it due to firmware update ?

I don't think posting on the forum to request a shipping label is the correct procedure.  I think you need to contact DJI directly.  Good luck.  

I am sorry for your crash. Please fill in some info on our online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
When you applied the repair case successfully, you will receive the shipping label via email.
And if there is a need, we will help to make data analysis for this crash if the drone is under warranty, if it's a warranty case, we will get your drone repaired with no charge according to our After-sales Policy.
If there is any further issue, please kindly contact our support for a further help. http://www.dji.com/support

Look up in the sky, it's ...its....  oh noooooooo.